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Job Description
- Req#: 5001162022406
Employer Industry: Fitness and Health Services
Why consider this job opportunity:
- Opportunity for career advancement within a supportive and dynamic team environment
- Engage in a role that combines technical support with customer service, enhancing your skills in both areas
- Work in a collaborative atmosphere with various departments, contributing to a larger mission
- Chance to participate in special projects and training initiatives
- Flexibility to work a rotating schedule, accommodating personal commitments
What to Expect (Job Responsibilities):
- Provide technical assistance for inquiries related to computer systems and software issues
- Respond to Team Members' inquiries via phone and email, documenting interactions through ticketing software
- Resolve technical problems related to Local Area Networks (LAN) and Wide Area Networks (WAN)
- Create a positive customer support experience by ensuring timely resolutions and effective communication
- Collaborate with various teams to escalate critical issues and ensure all Service Level Agreements are met
What is Required (Qualifications):
- High School Diploma or equivalent; relevant experience in information technology or customer service may substitute the educational requirement
- Minimum of 1 year of work experience in customer service
- Strong competency in Microsoft Office Suite, including Word, Excel, and Outlook
- Ability to ask probing questions and solve technical problems effectively
- Must be available to work occasional to frequent overtime and a rotating schedule
How to Stand Out (Preferred Qualifications):
- 2+ years of experience in a technical call center environment
- Bachelor's degree or relevant certifications such as CompTIA A+ or Cisco Certified Network Associate (CCNA)
- Experience with call center tracking tools and Automatic Call Distributor phone systems
- Familiarity with networking, computer hardware, and troubleshooting software applications
- 2+ years of exceptional customer service experience
#FitnessIndustry #CustomerService #TechnicalSupport #CareerGrowth #TeamCollaboration
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