• Job Description

  Req#: 3251837

  Description

  We are seeking a proactive and motivated IT Support Specialist to join our IT team. This role is integral to maintaining and enhancing our IT infrastructure, ensuring efficient operation through support and direct administration of our systems, including cloud security, device management, and system configuration. The candidate will have opportunities to learn and grow within various IT domains, contributing significantly to our operations and broader IT infrastructure.

  Requirements

  • Assist in managing the help desk, respond to queries, and resolve issues related to software, hardware, and network.
  • Manage equipment lifecycle from procurement to disposal, including device configurations and software installations.
  • Administer and support Microsoft 365 and cloud security implementations.
  • Learn and manage systems supported by DESC, including Server environments, Endpoint Manager, and Office 365 applications security and compliance, telecommunication and more.
  • Provide configuration and support for Microsoft Teams, SharePoint, and other communication platforms.
  • Assist with configuration and management of mobile devices.
  • Implement and maintain cloud security policies in Microsoft’s security and compliance frameworks.
  • Manage user accounts, including creations, modifications, and backup procedures.
  • Participate in disaster recovery planning and execution.
  • Shadow and learn from various IT teams, including network administrators, cybersecurity specialists, and software developers, to gain a comprehensive understanding of IT operations.
  • Maintain software inventory and ensure compliance with licensing agreements.
  • Document IT processes, guidelines, and configurations to ensure best practices are followed and knowledge is preserved.

  Qualifications:

  • Associate's or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent practical experience.
  • 1-2 years of experience in a systems administrator role or a similar IT position.
  • Understanding of network infrastructure and system configuration.
  • Familiarity with Microsoft 365 administration and cloud platforms.
  • Strong problem-solving skills and the ability to manage multiple tasks efficiently.
  • Excellent communication and interpersonal skills.
  • Willingness to learn new technologies and to take on challenging tasks.
  • Proactive attitude and ability to work independently as well as part of a team.

  Working Conditions:

  • Primarily in-office but will require frequent visits to other local sites for equipment setup or user support.

• About the company

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