DriveTime
IT Support Specialist II - REMOTE (AZ & TX)
This job is now closed
Job Description
- Req#: R12696
Employer Industry: Automotive Finance and Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization, with over 1,000 employees promoted year over year
- Remote work flexibility, with a hybrid approach requiring a minimum of three days on-site per week
- Comprehensive benefits including medical, dental, and vision coverage, 401(K), company-paid life insurance, and disability coverage
- Tuition reimbursement for professional development
- Wellness program offering incentives and discounts on medical premiums
- Competitive pay across the organization
What to Expect (Job Responsibilities):
- Provide remote technical support to employees, troubleshooting issues with computers, network-related problems, printers, and peripherals
- Manage IT service incidents and requests, ensuring timely resolution while documenting issues and solutions
- Communicate effectively with users of varying technical expertise to diagnose and resolve problems
- Monitor issues to protect data integrity and prevent unauthorized access or breaches
- Conduct regular audits and provide guidance on software applications, hardware, and IT best practices
What is Required (Qualifications):
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, or equivalent work experience and professional certifications
- Minimum of 3 years of IT Service Desk experience
- Strong knowledge of network management, troubleshooting, and configuration
- Proficiency in Windows, macOS, and Linux operating systems, as well as Microsoft Office 365 applications
- Familiarity with IT infrastructure components, including device management platforms
How to Stand Out (Preferred Qualifications):
- Relevant certifications such as CompTIA A+, Network+, Security+, CCNA/CCDA, or Microsoft Certified Solutions Associate (MCSA)
- Experience with writing technical documentation
- Familiarity with two-factor authentication tools, identity management solutions, and phone systems
- Experience with VPN services and remote access software
#AutomotiveFinance #ITSupport #CareerGrowth #RemoteWork #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
DriveTime Automotive Group Inc. is an American used car retailer and finance company.
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