Employer Industry: Automotive Finance and Services

Why consider this job opportunity:
- Competitive pay with numerous benefits including medical, dental, and vision coverage
- Opportunity for career advancement with a strong track record of promoting employees
- Flexible work environment with a hybrid model, requiring a minimum of three on-site days per week
- Tuition reimbursement to support your professional development
- Access to an in-house gym and wellness programs promoting health and well-being
- Paid time off including wellness days, holidays, and vacation time

What to Expect (Job Responsibilities):
- Provide remote technical support to employees, diagnosing and resolving issues with computers, networks, and peripherals
- Manage IT service incidents and requests, ensuring timely resolution and accurate documentation
- Communicate effectively with users of varying technical expertise to clarify and resolve technical issues
- Monitor and protect data integrity while identifying potential vulnerabilities
- Conduct regular audits and provide technical guidance to team members and end-users

What is Required (Qualifications):
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or equivalent work experience and professional certifications
- Minimum of 3 years of IT Service Desk experience
- Strong knowledge of network management, troubleshooting, and configuration
- Proficiency in Windows, macOS, and Linux operating systems, as well as Microsoft Office 365 applications
- Experience supporting a Citrix environment and knowledge of Azure Active Directory

How to Stand Out (Preferred Qualifications):
- Certifications such as CompTIA A+, Network+, Security+, CCNA/CCDA, or Microsoft Certified Solutions Associate (MCSA)
- Experience in writing technical documentation
- Familiarity with two-factor authentication tools and identity management solutions
- Experience with VPN services and remote access software
- Knowledge of phone system support and related technologies

#AutomotiveFinance #ITSupport #CareerGrowth #RemoteWork #EmployeeWellbeing

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