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IT Support Specialist
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Job Description
- Req#: 25-00304
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Hybrid work schedule, combining remote work and on-site support
- Supportive and collaborative work environment with a small IT team
- Role focuses on troubleshooting and delivering excellent customer service
- Opportunity to work with both Windows and Mac operating systems
What to Expect (Job Responsibilities):
- Serve as the first point of contact for Level I IT support
- Respond to and resolve service desk tickets, incidents, and requests in a timely manner
- Support both Windows 10/11 and Mac operating systems
- Assist with mobile device support (iOS and Android)
- Provide basic hardware setup and printer installation support
What is Required (Qualifications):
- Associate's or Bachelor's degree in IT, Computer Engineering, or related field OR equivalent certification
- 1 to 3 years of IT support or helpdesk experience
- Strong communication and problem-solving skills
- Familiarity with Windows and Mac OS, mobile platforms, and common office software tools
- Ability to manage tasks independently while collaborating with a small, hands-on team
How to Stand Out (Preferred Qualifications):
- Customer service experience highly preferred
#InformationTechnology #ITSupport #CustomerService #HybridWork #CareerGrowth
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