• Job Description

  Req#: 95e63b04-9af3-4678-a0ab-3f0faef84a72
  About Horizon Case Management CORP
  
  At Horizon Case Management Corp, we are committed to delivering compassionate, patient-centered care and utilizing innovative technology to support our healthcare professionals in achieving optimal outcomes. As a leader in healthcare case management, we recognize the importance of efficient and reliable technology systems to support the work of our team and ensure seamless operations for our patients and community.
  
  IT Support Specialist
  
  Job Overview:
  
  We are seeking a detail-oriented and proactive IT Support Specialist to join our growing team. In this role, you will be responsible for maintaining and troubleshooting technology systems, providing technical support to staff, and ensuring the smooth operation of our IT infrastructure. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a commitment to ensuring that technology empowers our team to provide the best care possible.
  
  Key Responsibilities:
  
  Technical Support:
  
  
  • Provide remote technical support to staff for all IT-related issues, including hardware, software, and network systems.
  • Troubleshoot and resolve technical problems related to computers, peripherals, printers, and software applications.
  • Assist employees with the installation, configuration, and updates of hardware and software applications, ensuring compatibility with existing systems.
  
  System Maintenance and Management:
  
  
  • Perform routine maintenance on company systems and networks to ensure optimal performance, security, and reliability.
  • Monitor network performance, troubleshoot connectivity issues, and address any system disruptions to ensure minimal downtime.
  • Ensure all IT assets are properly maintained, tracked, and updated as needed.
  
  User Training and Documentation:
  
  
  • Provide training to staff on new software, system updates, and best practices for using IT resources effectively.
  • Develop and maintain user manuals and troubleshooting guides to assist employees with common IT challenges.
  • Document all support requests, resolutions, and procedures to ensure accurate records are maintained for future reference.
  
  Security and Compliance:
  
  
  • Support cybersecurity efforts by assisting with data backups, software updates, and ensuring the security of sensitive information.
  • Adhere to organizational IT security policies and procedures to maintain data privacy and compliance with applicable regulations.
  • Monitor and respond to security incidents, ensuring prompt resolution of potential threats.
  
  Collaboration and Problem-Solving:
  
  
  • Collaborate with cross-functional teams to assess and implement technology solutions that improve the efficiency of operations and patient care services.
  • Work with management to identify opportunities for process improvement and technology enhancements.
  • Provide feedback to management on IT needs and system improvements.
  
  Hardware and Software Management:
  
  
  • Assist in the procurement and setup of new hardware and software, ensuring systems meet the needs of the organization.
  • Maintain an inventory of IT hardware, ensuring proper disposal and recycling of outdated or broken equipment.
  • Ensure laptops, iPads, and any other company equipment is returned upon termination of employment.
  
  Qualifications:
  
  
  • Associate's degree in Information Technology, Computer Science, or a related field (Bachelor's preferred).
  • Minimum of 2 years of experience in IT support or a similar role.
  • Strong knowledge of operating systems (Windows, Mac OS, etc.), networking, and IT infrastructure.
  • Knowledge of ticketing support systems, specifically osTicket.
  • Familiarity with cloud-based systems, VPNs, and remote desktop solutions.
  • Experience with basic cybersecurity practices and data privacy protocols.
  • Knowledge of Electronic Health Records (EHR) software and case management systems is a plus.
  
  Skills:
  
  
  • Excellent communication and interpersonal skills to work effectively with staff across different departments.
  • Strong troubleshooting and problem-solving abilities.
  • Ability to prioritize tasks and manage multiple support requests simultaneously.
  • Proficiency in using ticketing systems and IT management software.
  • Strong organizational skills with attention to detail.
  
  Work Schedule:
  
  
  • Contract position, on an as-needed basis, with the flexibility to work remotely.
  • Must be available Mon-Fri between 8AM - 5PM EST.
  • Occasional after-hours support may be required.
  
  Compensation:
  
  
  • Hourly or fixed-rate based on experience and qualifications.
  
  What We Offer:
  
  
  • A collaborative and inclusive work environment.
  • The chance to make a meaningful impact on the quality of care we provide through the effective use of technology.
  
  Horizon Case Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• About the company

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