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IT Support Specialist Service Desk
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Job Description
- Req#: 9089
Employer Industry: Healthcare
Why consider this job opportunity:
- Competitive pay
- Generous paid time off and paid holidays
- Medical, dental, and vision insurance
- 401k with company match
- Opportunities for advancement and career development
- Flexible per diem schedule as needed
What to Expect (Job Responsibilities):
- Provide Tier I and Tier II customer service and technical support to end-users for hardware and software.
- Diagnose, research, and resolve routine end-user issues in a timely manner through established protocols and troubleshooting; escalate as necessary.
- Train customers on new devices and technologies.
- Install software on new or existing devices according to standard procedures.
- Contribute to documentation of incidents, internal processes and procedures, and training manuals.
What is Required (Qualifications):
- 1+ years of related experience in IT support
- Associate degree or higher in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and experience
- Minimum Level 1/2 support expertise in the Microsoft Ecosystem (Active Directory, Office 365, etc.)
- Good technical, diagnostic, and troubleshooting skills
- Good communication, motivational, and interpersonal skills
How to Stand Out (Preferred Qualifications):
- Relevant industry certification may be required
- Experience in a similar role would be advantageous
- Intermediate knowledge of infrastructure concepts (networking, servers, SANs, etc.)
#Healthcare #ITSupport #TechnicalSupport #CareerDevelopment #FlexibleSchedule
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