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Job Description
- Req#: JR-0796
Employer Industry: Technology and Telehealth Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Remote or hybrid work environment with flexible hours
- Supportive and collaborative work environment with cross-functional teams
- Engage in a role that directly impacts customer satisfaction and service delivery
- Contribute to the creation and improvement of troubleshooting guides and internal knowledge bases
What to Expect (Job Responsibilities):
- Serve as a Tier 2 escalation point for customer and internal support tickets related to platform configuration and connectivity issues
- Diagnose and resolve complex technical problems by analyzing logs and system data
- Collaborate with customers and their IT teams to resolve firewall, proxy, or routing issues affecting service performance
- Use monitoring tools to identify performance degradation and recurring errors
- Maintain clear communication and documentation of issues and resolutions
What is Required (Qualifications):
- Strong technical troubleshooting and problem-solving skills
- Basic knowledge of network diagnostics, including firewalls and routing
- Familiarity with API structures and tools such as Postman and New Relic
- Proficiency in Microsoft Excel for analysis and reporting
- Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Experience collaborating cross-functionally with IT, Engineering, and Product teams
- Self-motivated with a strong sense of ownership for issue resolution
- Ability to manage multiple concurrent priorities in a fast-paced environment
#Technology #Telehealth #RemoteWork #CustomerSupport #ProblemSolving
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