Our Opportunity:

We are seeking a motivated and skilled IT Support Tech II to join our dynamic team at the Wilkes-Barre, PA Fulfillment Center! In this role, you will play a crucial part in maintaining our IT systems and ensuring magnificent operations within a fast-paced environment.

Shift: 5pm-2am, Mon-Fri

What You Will Do:

• Technical Support: Diagnose and resolve application, hardware, and network issues, ensuring minimal disruption to operations.
• Customer Engagement: Interact with and educate customers, providing clear and effective solutions while encouraging a positive support experience.
• Help Desk Management: Document, analyze, and resolve help desk tickets efficiently, ensuring accurate records of all support activities.
• Collaboration: Work closely with local and remote IT teams, as well as operations management, to deliver high-quality solutions to IT challenges promptly.

What You Will Need:

• PC Support Experience: Shown experience supporting PCs in a Windows Active Directory environment.
• Networking Knowledge: Familiarity with networking concepts, including DNS, DHCP, HTTP, SSL, and TCP/IP protocols.
• Technical Skills: Confirmed abilities in PC repair, fix, deployment, and liquidation.
• 24/7 Support Participation: Willingness to participate in a 24/7 support and on-call rotation.
• Problem-Solving Ability: Strong solve skills in a multi-user, fast paced environment.
• IT Experience: Background in Microsoft Administration, Mobile Device Management, and RF Technologies.
• Communication Skills: Excellent written and verbal communication skills in English, both in person and via phone/radio, with peers, management, contractors, and vendors.
• Flexibility: Willingness to work flexible shifts, including nights, weekends, and holidays.
• Great Teammate: A collaborative spirit and the desire to give to a team-oriented environment.
• Autonomy: Ability to work optimally with limited supervision.
• Continuous Improvement: A dedication to self-improvement and professional development.
• Physical Requirements: Ability to stand or walk for 6 to 8 hours per day and lift up to 50 pounds with or without reasonable accommodation.
• Travel Availability: Willingness to travel up to 10% of the time.
• Night Shift: Availability to work the night shift as needed.

Bonus Qualifications:

• Candidates with the following additional qualifications will be preferred:
• Fulfillment Center Experience: Prior experience providing IT support in a Fulfillment Center environment.
• Certifications: A+ Certification and Network+ Certification.
• SLA Experience: Familiarity with working in a Service Level Agreement (SLA) driven environment.
• RF Unit Knowledge: Experience with Motorola/Zebra RF Units, such as Moto MC9190, VC6090, WT41N0, or equivalent.
• Project Management: Ability to lead high-priority projects optimally.
• Data Cabling Skills: Experience with data cabling and computer facilities maintenance.
• Vendor Management: Experience leading vendor contracts, handling relationships, and supervising service outages.