• Job Description

  Req#: ITTEC020557
  Schedule :
  7-On/7-Off "B" week
  Tuesday - Monday (70 hrs/wk)
  10:00 AM- 8:30 PM

  Training Schedule :

  Monday - Friday

  8:00 AM - 4:00 PM

  Department: IT Support Services - 214

  Primary Purpose :
  
  Under direct supervision, this position will monitor, triage, troubleshoot and provide support for a wide variety of ARUP developed, vendor hosted and purchased software solutions. Systems include but are not limited to Millennium, ANSR, ESP, ARUP Connect, Adobe & Microsoft Office products.
  
  About ARUP :
  
  ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.
  
  ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.
  
  We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

  Essential Functions :

  Provide basic support for ARUP developed, vendor hosted and Commercial off-the-shelf (COTS) software solutions.

  Triage and troubleshoot issues reported.

  Prioritize, research, follow up on and resolve problems in a timely manner.

  Provide and coordinate timely, clear and useful communication to customers about changes in availability of computer resources (i.e. downtimes, both planned and unplanned) or of events that could impact application usability.

  Monitor systems; look for problems before they occur.

  Utilize experience, judgment and assistance from senior level staff to resolve technical problems and coordinate with other IT teams when assistance is required.

  Establish, build and maintain strong relationships with customers, both internal and external.

  Research, report and document quality assurance issues pertaining to supported solutions.

  Communicate with various ARUP and vendor entities in problem resolution.

  Support customers, both internal and external, with any issues or questions related to devices that are housed at their facilities that are part of ARUP supported products.

  Prepare and ship new devices or forms that are requested by customers.

  Prepare, maintain and contribute to support documentation, policies and procedures as assigned.

  Provide training and guidance to ARUP workforce and external customers on application functionality.

  Participate in and support IT department projects.

  Take opportunities to learn from senior level personnel.

  Train ARUP employees on new ARUP developed software and/or conduct basic demonstrations of software.

  Other duties as assigned.

  Physical and Other Requirements :

  Flexibility: ability to work remote or in the office as needed.
  
  Stooping: Bending body downward and forward by bending spine at the waist.
  
  Reaching: Extending hand(s) and arm(s) in any direction.
  
  Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
  
  Communicate: Frequently communicate with others.
  
  PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
  
  ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
  
  Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
  
  Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
  
  Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.

  Qualifications

  Education

  Required

  High School Diploma or Equivalent

  Preferred

  Associates Degree

  Experience

  Preferred

  Application troubleshooting experience

  SQL or other relational database language

  Windows experience

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Associated Regional and University Pathologists, Inc. is a Salt Lake City, Utah-based nonprofit laboratory at University of Utah's Department of Pathology.

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