Employment Type

Permanent

Closing Date

29 June 2024 11:59pm

Job Title

IT Technical Specialist

Job Summary

As an IT Technical Specialist, you work with pioneering technologies and apply your technical expertise in information technology (IT) to support our customers. You have a high degree of autonomy in your role and provide technical service, solutions, implementation and support to the platforms, devices, applications and computerised systems supplied and operated by Telstra. You apply your passion for product quality to continuously help us improve our IT products and processes, giving you the opportunity to grow your potential.

Job Description

Who we are?

Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we’re hoping to achieve together.

We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry.

We have operations in more than 20 countries including India where we’ve opened centres in Bangalore, Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s latest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.

Job Summary:

As an IT Technical Specialist, you work with pioneering technologies and apply your technical expertise in information technology (IT) to support our customers. You have a high degree of autonomy in your role and provide technical service, solutions, implementation and support to the platforms, devices, applications and computerised systems supplied and operated by Telstra. You apply your passion for product quality to continuously help us improve our IT products and processes, giving you the opportunity to grow your potential.

Job details:

Work hours - Australia Business hours (AEST) shift

Work model - Hybrid

Job Responsibilities:

• Proactively address customer needs (internal, external and regulatory) by leveraging your own expertise along with that of team members to provide ongoing technical support and stellar customer service.
• Utilise customer data and feedback to improve system performance and their interaction with Telstra processes, embedding solutions into customer-centric products and services to meet system integration and operational requirements.
• Apply extensive knowledge of new and emerging technologies to support system investment and business asset recommendations to bring efficiency and effectiveness in system use.
• Act as a change ambassador to encourage system users to adopt the relevant methods and tools based on new ways of working, whilst assisting teams with establishing emerging priorities for planned maintenance.
• Apply your deep system knowledge to complete quality control checks, report on system performance and identify indicators of change, through effective data management and governance.

About you:
To be successful in the role of IT Technical Specialist, you will have:

• 2-4 years of experience as a Salesforce administrator
• Salesforce Admin and/or Developer Certification
• Strong understanding of Salesforce best practices.
• Knowledge of Telco products.
• Operational support background.
• Previous experience working in agile environments.
• Effective communication and influencing skills.