• Job Description

  Req#: b0f3d090-a399-4e28-a9cc-414de3f2b9a9

  Luxury Presence is the leading growth platform for high-performing real estate agents, teams, and brokerages. The company provides agent-branded websites, advanced marketing tools, and Presence® CRM, the AI relationship engine that transforms an agent’s sphere into a proactive source of new business. More than 17,000 real estate businesses rely on Luxury Presence to elevate their brand, attract clients, and grow their business, including 30% of the Wall Street Journal RealTrends top agents and teams.

  
  

  We are looking for a Customer Support Specialist to assist our internal support team with technical product and service requests from customers. This role requires Web Design competency.

  
  

  A Customer Support Specialist’s responsibilities include executing technical website requests, recommending solutions and guiding internal teams through features and functionalities.

  
  

  To be successful in this role, you should be knowledgeable with the latest web standards, a keen eye for tasteful design and be able to work with data sets. You should also be familiar with help desk software particularly Salesforce. Ultimately, you will help establish our reputation as a company that offers excellent customer support for our launched/live clients.

  
  

  Responsibilities

  Respond to internal team requests and queries in a timely and accurate way, via Salesforce

  Identify customer needs and help clients and internal teams use specific features of our products

  Analyze and report product issues or concerns (for example, by testing different scenarios or replicating user issues)

  Update our internal databases with information about technical issues and useful discussions with customers

  Share feature requests and effective workarounds with team members

  
  

  Requirements and Skills

  Experience with front-end web development and data (HTML / CSS / JSON) is required

  Experience with using visual production software (Photoshop, Loom, Figma, Canva)

  Experience as a technical Customer Support Specialist or similar technical CS role is an advantage

  Experience using help desk software, remote support tools and other online software (Salesforce, Slack, Asana, Hubspot, Google Drive) is a plus

  Understanding of how CRM systems work

  Excellent communication and problem-solving skills

  Multi-tasking abilities

  Patience when handling tough cases, particularly live client websites

  College degree, with Information Systems / Technology is preferred

  Familiarity with the real estate industry is a plus

  
  

  Others:

  Currently residing in the Philippines

  Must be willing to take a design assessment

  Willing to work remotely on a graveyard shift

  Must have access to own laptop/PC and have reliable internet connection with back up internet

  Must have at least 1 valid government ID

  Must have a bank account (or be willing to open one if hired)

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  $500 - $500 a month

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  Join us in shaping the future of real estate

  
  

  The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

  
  

  We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

  
  

  Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, Toba Capital, and Switch Ventures, and have raised $52.6 million to date.

  
  

  More than 17,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry’s most powerful brokerages — including Compass, Coldwell Banker, and Sotheby’s International Realty — rely on Luxury Presence as a trusted business partner.

  
  

  Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and our lead nurturing tool just scored an Inman Innovation Award for Best AI-Powered Platform.

  
  

  Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

• About the company

  Need help growing your business? We help real estate agents thrive online. Build a beautiful online presence - used by 22 of the WSJ Top 100 agents.

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