Algolia
Junior Developer Support Engineer
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Job Description
- Req#: 5764607004
Employer Industry: AI Search Technology
Why consider this job opportunity:
- Salary up to $85,000 USD
- Opportunity for career advancement and growth within a pioneering technology company
- Flexible workplace model allowing for remote or hybrid work options
- Collaborative and inclusive work environment focused on employee impact and contribution
- Chance to work with a diverse range of clients, from startups to Fortune 500 companies
- Commitment to employee well-being and a strong emphasis on company values
What to Expect (Job Responsibilities):
- Handle technical requests via web and email support channels
- Conduct professional and empathetic conversations with customers to troubleshoot and resolve technical issues
- Submit bug reports to the Engineering team for problems needing attention
- Partner with Product Teams and Engineering to develop subject matter expertise
- Contribute to internal and external knowledge bases to enhance customer support resources
What is Required (Qualifications):
- Ability to work Eastern or Central Standard Time
- Strong desire to help people solve problems and explain complex technical concepts
- Experience with web development and/or REST APIs
- Experience in technical customer support, particularly with SaaS enterprise software
- Excellent spoken and written English skills
How to Stand Out (Preferred Qualifications):
- Basic familiarity with iOS & Android platforms
- Experience supporting open-source projects and their GitHub communities
- Experience with Shopify or Magento
- Familiarity with high-growth environments and building internal infrastructure
#AI #CustomerSupport #RemoteWork #TechJobs #CareerGrowth
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Algolia is a US startup company offering a web search product through a SaaS model.
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