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L&I CUSTOMER SERVICE SPECIALIST 2
This job is now closed
Job Description
- Req#: 5129642
Employer Industry: Government Agency (Department of Labor & Industries)
Why consider this job opportunity:
- Salary range from $43,980.00 to $58,584.00 annually
- Flexible hybrid work arrangement, allowing for telework options after probation
- Generous benefits package, including medical coverage, retirement plans, and vacation time
- Opportunity for career advancement and ongoing training and development
- Supportive team culture that values diversity, inclusion, and employee voices
- Make a meaningful impact on the safety and well-being of Washington's workforce
What to Expect (Job Responsibilities):
- Review, approve, and renew electrical licenses and certifications in compliance with state laws
- Serve as the primary point of contact via phone, email, and in-person for internal and external customers
- Manage documents, payments, refunds, and financial transactions accurately
- Handle in-person paper processing tasks such as mail handling and document stamping
- Assist customers in navigating complex processes and resolving issues
What is Required (Qualifications):
- High school diploma or equivalent
- Two years of experience providing assistance to clients/customers regarding inquiries or complaints
- OR one year of experience as a Customer Service Specialist 1
- Effective communication skills to convey complex information clearly
- One year of cash handling experience
How to Stand Out (Preferred Qualifications):
- Passion for customer service and creating positive experiences
- Comfortable using multiple technology systems
- Experience in a fast-paced environment with diverse customer interactions
#GovernmentJobs #CustomerService #CareerGrowth #FlexibleWork #WashingtonState
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