• Job Description

  Req#: REQ0029768
  Annual salary: up to £34,125.00
  Landlord Relationship Lead
  Darlington
  Up to £34,125 per annum
  Full time – Permanent, 40hrs per week, Monday to Friday
  Including Company vehicle and fuel card
  Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northwest, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.
  About the Role:
  This is a critical role in managing our landlord relationships by delivering quality interactions and communications with these stakeholders. Managing conflict will be a key aspect of this role, so you will have a wealth of client relationship skills and use these to negotiate outcomes which are fair and consistent.
  Key Responsibilities include:
  • Managing complaints and escalation directly with the landlord and using internal networks to deliver outcomes which maintains our commitments to the lease and the contract with the landlord.
  • You will own the landlord relationship process for the contract and will use insights to drive continuous improvement and reduce propensity for complaint.
  • Negotiating compensation awards with the landlords that are fair, you will monitor the volumes of compensation given and look at ways to reduce this through process change
  • You will represent the contract through any legal disputes and work closely with our legal teams to prepare casework
  • Where there are changes to regulations or the letting codes, work with our landlords to ensure they understand their obligations and are taking the actions required
  • Where there is compliance risk or lack of adherence this will be managed by you and actions taken to rectify, including handing the property back to the landlord.
  • Manage any third-party disputes between the landlord, Mears and any contractors appointed to do works on a property.
  The Landlord Relationship Lead is a multi-functional role and varies from day to day so experience from a client relationship background and working in a very fast paced environment you will have the ability to build trust through strong communication capability that will be key to the success of this role.
  Role Criteria:
  • Proven track record of managing client relationships.
  • Excellent written and verbal communicating skills.
  • Excellent negotiation and problem-solving skills.
  • Ability to prioritise and manage workload to deadlines with a ‘can do’ attitude
  • The ability to manage workloads and relationships effectively in accordance with Mears policies and procedures.
  • Excellent knowledge of Microsoft Office (Word, Excel)
  All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
  Benefits we can offer you
  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies
  • Company Vehicle and Fuel Card provided for business and personal use
  • Proven track record of career progression
  • Access to EAP Counselling sessions
  As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
  If you feel you have skills and experience needed, please apply via the link below. If you have any questions regarding this role please contact Beth on beth.dunford@mearsgroup.co.uk. We look forward to hearing from you soon.
  To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
  Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.
  Closing date for applications:5 April 2024

• About the company

  Mears Group plc is a housing and social care provider.

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