• Job Description

  Req#: 500050

  Job Title:	Lead Applications Support Analyst
  Physical Location:	Kent, OH
  Salary:	$65,719
  Basic Function:	As primary system administrator and technical contact, responsible for ongoing administration and support of software and applications in a complex production environment. Works closely with clients, business analysts, and team members to understand complex business requirements that support mission-critical technologies. Reports to designated administrator.
  Additional Basic Function – if applicable:
  Examples of Duties:	Duties/essential functions may include, but not be limited to, the following: Responsible as primary system administrator and technical contact for security access requests, application troubleshooting, workflow, data and change management requests for multiple enterprise systems. Coordinate (and perform) overall system(s) administration, support and change management tasks. Develop strategies for managing application functionality and support that will optimize user experience. Serve as primary technical point of contact for the daily operations of support systems, including application troubleshooting, workflow, data and change management requests. Lead and directs support staff and students to provide guidance of employees who work on a project or assignment. Perform related duties as assigned. JOB COMPETENCIES: Lead the administration, documentation, monitoring and/or modification of multiple enterprise applications based on system life-cycle standards and IT Architectural and Security protocols. Perform analysis and judgment regarding interdependencies of processes/applications/technologies. Provide end-user support, working directly with clients as well as remediating user-generated tickets/cases. Work effectively with very limited oversight. Recognize connections across multiple projects; develop effective integrated solutions; assist peers in developing alternative solutions.
  Additional Examples of Duties – if applicable:
  Minimum Qualifications:	Bachelor’s degree and 5 years of relevant professional experience. Or an Associate’s degree and 7 years of relevant professional experience. Or comparable relevant professional experience equivalent to 9 years. License/Certification: Knowledge Of: Tools necessary to provide enterprise level application support Common operating system and application support environments Business requirements that drive adoption of technologies Skill In: Meeting and communicating with departmental supervisors and managers and stakeholders to better understand business needs Interpersonal communication to effectively interact with University personnel and the public Ability To: Take ownership of an enterprise platform/application, integrations, and governance Establish and grow relationships with team members, stakeholders, end users, and vendors Manage time and prioritize work Follow complex technical documentation Conduct effective training and presentations Participate effectively in cross-functional teams Lead meetings effectively and promote collaboration Identify and create reports for critical metrics
  Preferred Qualifications – if applicable:	Working knowledge with any/all of the following: EAB Navigate or other HE student retention software, Slate CRM, MS PowerBI, MS Power Platform, Banner ERP, previous supervisory experience
  Assessments:	Asterisk (*) indicates knowledge, skills, abilities which may require assessments. Assessments could take the form of interview questions, a request to provide work samples or a written or practical test to assess job related competencies.
  Working Conditions / Physical Requirements:	Incumbent may be required to travel from building to building and off campus occasionally.
  Working Schedule:
  Additional Information:	Must pass a security check. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. For official job descriptions, visit www.kent.edu/hr. Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free.
  Disclaimer:	The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.

• About the company

  Kent State University is a public research university in Kent, Ohio.

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