• Job Description

  Req#: 210455790

  You are energetic and enthusiastic as the face of Chase to our retail branch customers. As a Lead Associate Operations, you support the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking.

  You will be joining JP Morgan Chase, where we are obsessed with taking care of our customers and employees. You will make customers feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. Here at Chase, you will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

  Job responsibilities

  You will contribute significantly to the success of your branch by helping with the following.

  • Working with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging culture.
  • Process and assist customers with transactions
  • Introduce customers to your branch team who will build relationships and assist with specialized financial needs
  • Make customers’ lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week
  • Support the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards

  Required qualifications, capabilities, and skills

  • Minimum two years of branch banking experience preferred; Associate Banker (Teller) experience is a plus
  • You are detail-oriented, organized and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
  • Availability to work Branch hours, including weekends and some evenings
  • Successful completion of the Lead Associate Operations training program is a pre-requisite to be considered active in Lead Associate Operations role

  Preferred qualifications, capabilities, and skills

  • Demonstrated ability to make connections, engage and educate customers and refer as appropriate
  • Strong desire and ability to influence, educate and connect team, partners, and customers to technology
  • Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment
  • Some College level or military equivalent strongly preferred; High school degree, GED or foreign equivalent required

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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