About the role

At ANZ, our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business, or saving for things big or small.

Understanding how our customers make financial choices in different contexts is essential for us to design products, services and experiences that improve their financial wellbeing, and fulfill our purpose.

The Behavioural Science Lead will partner with leaders and their teams to deliver evidence-based products, services, content, and experiences that accelerate and increase their impact.

As Behavioural Science Lead, you will drive impact by:

• Applying Behavioural Science to Financial Wellbeing: Delivering better customer and commercial outcomes by applying behavioural science in key opportunity areas that can improve customer financial wellbeing and ANZ Group outcomes

• Research: Producing scientific literature reviews, thought pieces and insights reports for various business teams to improve the impact and scale of their work

• Design: Working with world-class service designers, UI/UX designers and VD designers to meaningfully improve the strategy and delivery of products, services, features, and programs

• Communication: Producing simple and easy-to-understand communications of scientific insights and project outputs to executive leaders to shape long term business decisions

• Capability Development: Work with Talent specialists to produce efficient and scalable frameworks and programs to upskill the ANZ workforce on behavioural science thinking: key principles, experimentation mindset, measuring what matters, and developing an appreciation on how context matters

• Experimentation: Work with business, delivery teams and world-class technology teams to jointly design rigorous randomised control trials to evaluate the impact of our interventions and grow our shared understanding of ‘what works’ in terms of improving financial wellbeing

• Network with experts: Build external networks of experts in financial decision-making that can share latest insights with our teams through general speaker series events

What will you bring?

To grow and be successful you bring the following skills and experience:

• A tertiary degree in either: behavioural science, behavioural economics, economics, psychology, neuroscience, computer science, mathematics

Experience in Behavioural Science

• Strong familiarity with behavioural science literature, particularly in the context of financial wellbeing and financial decision making

• 2+ years of demonstrated experience in applying behavioural science to solve problems

• Demonstrable experience in producing compelling presentation and easy-to-understand communications of insights

• Proficiency in statistical thinking, particularly in terms of experimental design and empirical methods in social science (e.g., regression analysis, descriptive analysis, RCTs, econometrics)

• Experience designing experiments and conducting relevant analyses on collected data

Working with specialists

• Experience applying evidence-based methods with data and design teams

• Experience working with developers in scaled agile

• Experience working with legal and risk teams in ensuring good project outcomes

Executive presence

• Stakeholder management and consensus building with senior business leaders and their teams

• Confident and effective communication skills to all audience levels

Commercial Acumen

• Understanding of business models and how design can drive business impact

• Ability to identify key business metrics and translate them into measurable design metrics

• Development of strategies and plans that aim to simultaneously improve customer financial wellbeing and business outcomes

It would also be helpful if you have:

• Expertise in financial wellbeing content, product, service, and experiences

• Experience in either using design software (e.g., figma) or data science tools (e.g., python, R)

• The ability to develop training, tooling, and other scalable capabilities

• Experience working with academics on behavioural science projects

• Growth and learning mindset to keep up to date with latest research and insights, and continually update our thinking in the face of new evidence

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

Job Posting End Date

11/02/2024 , 11.59pm, (Melbourne Australia)