• Job Description

  Req#: 80906369616

  Serves as the primary contact for Customer Support Billing team questions and customer escalations. Provides expert support as it relates to troubleshooting billing issues and/or handling complex customer billing inquiries and payments. Works under minimal supervision.

  
  

  Actively and consistently support all efforts to simplify and enhance the customer experience.

  Interact effectively with internal and external customers regarding products and services.

  Assist representatives with customer questions/escalations in a timely, thorough and efficient manner.

  Effectively present and discuss Charter’s products and services.

  Manage representative and customer interactions professionally and effectively.

  Coordinate and communicate with the Call Center Supervisor, to ensure efficient operations and customer satisfaction.

  Remain current and knowledgeable on every aspect of supported product.

  Comply with all company and call center policies and procedures.
  
  

  Accurately document customer account records based on actions taken.

  Fulfill work schedules as required.

  Identify training and skill gaps, and provide proactive feedback and recommendations for improvement.

  Perform other duties as assigned.

  
  

  Required Skills/Abilities and Knowledge
  Ability to read, write, speak and understand English
  Effective communication skills
  Ability to handle multiple tasks
  Effective organization and time management skills
  Effective interpersonal skills
  Proficiency with PCs, Microsoft Windows and general intranet navigation
  In-depth knowledge/experience of internet/phone operations and/or telecommunications call center

  
  Required Education
  High school diploma or equivalent

  
  Required Related Work Experience and Number of Years
  Successful completion of a minimum of 1 year as a CSR, having demonstrated knowledge and proficiency, consistently exceeding all objectives and qualitative requirements of the previous level
  Experience in cable operations and/or telecommunications call center

  Preferred Skills/Abilities and Knowledge
  Previous customer service representative experience

  
  Preferred Education
  Not applicable

  
  Preferred Related Work Experience and Number of Years
  Not applicable

  
  CCS111 2025-53476 2025
  
  Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
  
  
  A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
  
  
  Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
  
  Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
  

• About the company

Notice