• Job Description

  Req#: 134861

  At Swiss Re Risk Data Solutions, we offer a powerful suite of tools and services. From our risk consulting to leading software solutions as well as advanced data and insight capabilities to automated claims processing and SaaS platforms, we are here to help your business work to be efficient and stay competitive as the industry landscape, as well as your firm's, changes. Swiss Re Risk Data Solutions puts the power of our global insurance expertise at our clients' fingertips. With access to a dedicated team of experts and their specialist models and solutions, our clients remain agile and competitive

  About the Role

  Are you a self-motivated, energetic and seasoned operations leader? Does your technology and operations background enable you to further evolve our high energy team?

  In this leadership role the main responsibility is to ensure delivery of business service operations for the Corporates segment of Risk Data Solutions which focuses on supporting fee-based sales of our SaaS platform to Corporate clients.

  The RDS Corporates Operations team is based in the UK and Bratislava and works closely with the Insurance Operations team (based in Bangalore), and the Corporates Sales team which covers APAC, EMEA, LATAM and NA markets. You will be helping us to maintain process adherence, service levels and meeting key performance indicators regarding quality and governance. You engage with multiple business stakeholders and assist them in addressing external customer queries, while supporting the growth of the business unit. As we are in a dynamic and changing environment we are constantly evolving our operating model. This requires you to be an advocate for change and motivating teams to join our journey in Risk Data Solutions.

  In this position you will report to the Chief Operations Officer who is responsible for managing operations end-to-end for Solutions and it part of the Operations Management Team.

  The key responsibilities are:

  1. Delivery of Operations:
  2. • Leads and manages the business service team and operations
     • Ensuring service delivery within agreed service levels and meeting or exceeding key performance indicators
     • Ensuring that teams are organized and resourced appropriately with the right skills to deliver to the expectations
     • Being a key contact and subject matter expert for audits and risk reviews

  1. Continuous improvement:
     • Drive efficiency improvements across the team, whether through technology, process or organizational proposals
     • Helping us to drive towards global process harmonization with local deviations were necessary

  1. Leadership responsibility:

  1. • Hands-on leader of a small team of operations specialists
     • Able to translate ambiguity into tangible ways of working for your team.
     • Driving operational risk management activities which includes related key controls and quarterly risk assessment for the department
     • Ensure all operational processes are compliant with necessary governance and regulations.

  The key requirements of the position are:

  • At least 5 years experience in a similar position within a SaaS or technology setting.
  • Demonstrated experience of leading teams through change.
  • Proven ability to execute and bring target operating models to life.
  • Excellent interpersonal and communication skills and able to forge relationships in all areas of the business unit and with other Swiss Re teams.
  • High level of attention to detail and a commitment to delivering exceptional quality and efficiency in all aspects of work
  • Strong service and client-oriented mindset.
  • Language skills: English fluent written and spoken, any other European language is an advantage
  • Recognized University Degree or equivalent

  For Slovakia the base salary range for this position is between EUR 3300 and EUR 5400 per month (for a full-time role). The specific salary offered considers:

  • the requirements, scope, complexity and responsibilities of the role,

  • the applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience.

  In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.

  Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

  We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

  About Swiss Re

  Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
  
  Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
  
  If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
  
  Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
  
  During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
  

  Keywords:
  Reference Code: 134861

• About the company

  Swiss Reinsurance Company Ltd, commonly known as Swiss Re, is a reinsurance company based in Zurich, Switzerland.

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