We are seeking a talented Lead Business Systems Analyst to join our dynamic team and play a key role in the development and enhancement of our mobile trade-in device processing software. As a Lead Business Systems Analyst, you will collaborate closely with cross-functional teams, including software engineers, product managers, and business stakeholders, to gather requirements, analyze business processes, and translate them into technical specifications. You will leverage your expertise in software systems and business analysis to drive the delivery of high-quality solutions that meet the needs of our customers and business objectives.

Preferred candidates are those located in Nashville, TN or Dallas, TX. Remote work is an option for suitable candidates, with a preference for those in the EST/CST time zones.

What will be my duties and responsibilities in this job?

• Collaborate with business stakeholders to collect and document requirements for the mobile trade-in device processing software
• Analyze and assess existing business processes and systems to uncover opportunities for improvement and optimization
• Translate business requirements into concise technical specifications, including user stories, use cases, and functional requirements
• Work closely with software engineers and product managers to ensure the successful delivery of software solutions that align with business needs and quality standards
• Conduct comprehensive testing and validation of software features and functionalities to ensure accuracy, reliability, and user satisfaction
• Facilitate communication and collaboration among cross-functional teams throughout the software development lifecycle. Provide training and assistance to end users on software functionality and usage
• Continuously monitor and evaluate software performance, identifying and addressing issues or areas for improvement
• Stay abreast of industry trends, best practices, and emerging technologies relevant to mobile device trade-in solutions
• Maintain close coordination with functional owners and design solutions. Lead fit-gap analysis, conference room pilots, testing, implementation, and support

What are the requirements needed for this position?

• Proven 7-year track record as a Business Systems Analyst or in a similar role, preferably within the Supply Chain and/or Telecommunications industry
• Exceptional analytical and problem-solving capabilities, adept at translating intricate business requirements into technical solutions
• Sound comprehension of business processes and systems, particularly within the mobile device trade-in or telecommunications sector
• Proficiency in requirements gathering, documentation, and analysis methodologies, committed to delivering top-quality solutions that align with business objectives and surpass customer expectations
• Demonstrated initiative, adaptability to evolving organizational and operational dynamics, and consistent adherence to deadlines, coupled with meticulous attention to detail and a proactive approach to identifying improvement opportunities within our team and organization
• Effective communication and interpersonal abilities, fostering productive collaboration with cross-functional teams and stakeholders
• Thorough understanding of software development methodologies such as Agile or Scrum, as well as software testing principles and practices
• Highly desirable experience with Atlassian tools (Jira + Confluence)

What other skills/experience would be helpful to have?

• Project Management and/or Business Systems Analyst Certification a plus
• Experience with Data Warehouse tools like snowflake, data bricks are a plus
• Experience with testing web services using Postman is a plus

#AssurantProudEB

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com .

For U.S. benefit information, visit myassurantbenefits.com . For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way .

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.