• Job Description

  Req#: 1324804
  !*!

  Lead Cabin Appearance Agent (Full-Time) – HUB Services

  Providing a safe and clean travel experience to our passengers

  As a Lead Cabin Appearance Agent at United Ground Express, a subsidiary of United Airlines, you will help Connect People and Unite the World aboard flights traveling around the world by ensuring a clean and comfortable travel experience to our passengers.

  If you enjoy the excitement of the airport and working in a fast-paced environment, a Lead Cabin Appearance Agent position at UGE is right for you!

  JOB SUMMARY:

  The Lead Cabin Appearance Agent is responsible for immediate oversight of the hub operation to ensure all performance goals are met.

  JOB RESPONSIBILITIES:

  • Manage the daily operation to ensure all assigned tasks are completed efficiently and thoroughly
  • Provide direction, instruction and coaching to employees as needed
  • Work closely with Dispatchers and Supervisors to ensure employee assignments are followed and completed correctly
  • Effectively communicate with all hub services agents
  • Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed
  • Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
  • Ensure the operation functions in a safe, caring, dependable and efficient manner at all times
  • Perform other duties, as assigned

  You’ll be provided the tools you need on the Runway to Success!

  • We provide paid training, including orientation, classroom, virtual, and on-the-job training
  • When you’re ready, you can explore roles such as Dispatcher, Compliance Coordinator, Supervisor, General Manager and more

  Flexibility

  • Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport
  • You must be available for day shifts, night shifts, weekends, and holidays
  • You will be required to work mandatory overtime, when necessary
  • As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule
  • Punctuality and reliability are essential – we’ve got flight schedules to meet!
  • Ability to pass fingerprinting, a background check, and a drug screen

  We reward your efforts

  • $19.87 per hour, per the union contract
  • Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
  • UA Discount Program for flights when you want to purchase a ticket
  • Paid time off (PTO)
  • Access to Medical (PPO), Dental, Vision, Personal Accident, and Life Insurance
  • Flexible Spending Accounts, Long Term Disability,
  • 401(k)
  • Free DIA airport parking or free RTD EcoPass
  • And more

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  UGE requirements

  • High school diploma, GED or preferred
  • Minimum of 18 years old
  • Must possess a valid state issued driver’s license
  • Excellent communication skills
  • Must be able to read, write, and speak English fluently
  • Ability to operate a computer/tablet to enter and retrieve data
  • Must be willing and able to perform a variety of physical activities including, bending, stooping, climbing, and working in tight spaces
  • Must be able to be alert to moving vehicles or aircraft and use radio equipment
  • Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
  • Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements
  • Legally authorized to work in the United States without sponsorship
  • Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
  • Successful completion of interview required to meet job qualifications

  ADA Specifications

  • Ability to operate a computer to enter and retrieve data
  • Ability to lift up to 70lbs on a consistent basis
  • Ability to pass all pre-screening clearances (including fingerprinting, a background check, and drug screen)

  UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

• About the company

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