U.S. Department of Health and Human Services

Lead Case Manager


Pay88,520.00 - 115,079.00 / year
LocationRemote
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 815619700
      This position is located in the Department of Health and Human Services, Administration for Children and Families, Immediate Office of the Assistant Secretary, Unaccompanied Children Office of the Ombuds, located in Anywhere in the U.S. (remote job).

      Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.

      Duties


      The Lead Case Manager is responsible for managing the day-to-day work of a team of case managers who investigate complaints and concerns related to unaccompanied children's experiences in the care of the Office of Refugee Resettlement (ORR), assessing adherence to federal law, ORR policy and procedures, and child welfare standards.


      Requirements


      • U.S. Citizenship required
      • Registered or exempt from Selective Service (www.sss.gov)
      • If not previously completed, a background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication.
      • One year probationary period may be required.
      • If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System.
      • All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
      • Financial disclosure statement may be required.
      • Bargaining Unit Position: No
      • Drug Screening Required: No

      Qualifications


      Applicants must demonstrate that they meet the Basic AND Specialized Experience requirements as noted below.

      Basic Requirement: You must meet one of the items listed below (A, B, or C):
      A. Possess a degree in behavioral or social science; or related disciplines appropriate to the position. (Must provide transcripts)
      B. Possess a combination of education and experience -- that provided you with the knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. (Must provide transcript)
      C. Possess four years of appropriate experience that demonstrates acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

      Specialized Experience:
      GS-13: You must possess at least one year of specialized experience equivalent in difficulty and responsibility to the GS-12 level in the Federal service (obtained in either the public or private sectors) performing (3) of the (4) duties listed below:
      1. Formulate program policies, operating procedures, and/or guidelines related to investigating the care of unaccompanied children.
      2. Conduct investigations related to the care or custody of unaccompanied children to ensure adherence with relevant laws, policies, procedures, and child welfare standards.
      3. Liaise directly with internal and external stakeholders on child welfare matters to obtain feedback, provide technical assistance, develop potential solutions to identified issues, or otherwise address or resolve concerns.
      4. Provide case management and coordinate delivery of services for unaccompanied children, their families, or their sponsors.

      Documenting Experience:

      IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume.

      Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

      In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.

      Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

      OPM Qualification General Policies Website
      www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=app


      All qualification requirements must be met by the closing date of the announcement.
  • About the company

      The United States Department of Health and Human Services, also known as the Health Department, is a cabinet-level executive branch department of the U.S. federal government with the goal of protecting the health of all Americans and providing essential human services. Its motto is "Improving the health, safety, and well-being of America". Before the separate federal Department of Education was created in 1979, it was called the Department of Health, Education, and Welfare.