HRS Group
Lead Client Success Manager - Operations (all genders)
What's your preference?
Job Description
- Req#: 18323
Employer Industry: Business Travel Technology
Why consider this job opportunity:
- Attractive remuneration in line with the market, including an annual or multi-year bonus
- Opportunity for career advancement and personal growth within a dynamic and innovative environment
- Work remotely from anywhere in the U.S. with occasional travel to the office in New York
- Access to a global network and a culture of continuous improvement and retrospectives
- Engage in a mission-driven role that aims to reshape the meeting industry and enhance business operations
What to Expect (Job Responsibilities):
- Engage with clients’ meeting owners and planners to support their sourcing, planning, booking, and payment processes
- Provide training on processes and policies as needed to stakeholders
- Offer expert advice and consultation on venues and options for meetings and events
- Participate in customer meetings to facilitate change management and strategy adoption
- Negotiate rates and conditions with venues to drive savings and enhance competitive terms
What is Required (Qualifications):
- Experience in venue sourcing or the hotel industry, with strong knowledge of meeting and group standards
- Proven customer engagement and management skills
- Exceptional verbal and written communication abilities
- Ability to thrive in a fast-paced, high-performance environment
- Fluency in English, both spoken and written
How to Stand Out (Preferred Qualifications):
- Strong initiative and ability to work proactively within a dynamic team
- Key attributes such as empathy, authenticity, integrity, resilience, and business maturity
- Excellent negotiation skills and ability to understand client needs effectively
#BusinessTravel #RemoteWork #CustomerSupport #CareerGrowth #NegotiationSkills
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Hotel search – find low-cost hotels easily worldwide. All ratings, photos and information in the hotel search from HRS.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.