• Job Description

  Req#: LEADC002682

  To be successful in this role, you:

  • Hold a bachelor’s degree (or equivalent education/experience) and have eight (8) years of highly relevant experience, including six (6) years in healthcare.
  • Have a minimum of three (3) years of experience in a technical leadership position required.
  • Possess the capability to convert business requirements into effective solutions and collaborate with technical teams to ensure successful execution and delivery.
  • Have experience in managing IS&T project life cycles using Project management tools such as Jira, Azure Devops, Monday or similar.
  • Have experience in learning and translating existing business processes and complex workflows to deliver metrics and insights with real-time visibility.
  • Have experience in business requirement gathering and translation into functional and technical specifications with documentation.
  • Have hands-on experience with visual analytics tools like Tableau and Power BI, and working knowledge of Visio, Microsoft Project, and Microsoft Office applications.

  Essential functions and Roles and Responsibilities:

  • Consult on and lead end-to-end support for the Jiva Care Management platform and support all work efforts as needed to meet expected performance.
  • Collaborate with Manager, Clinical Systems Support (CSS) in planning and prioritization to deliver robust system solutions.
  • Support Manager, CSS in vendor management and oversight activities. Act as primary liaison to platform vendor when team members cannot resolve issues or find solutions on their own.
  • Establish, document and maintain standards and disciplines for team, including peer review activities.
  • Lead impact analysis for new projects, workflows, or features in collaboration with Sr. BSAs. Implement mitigation activities at the direction of the Manager.
  • Partner with other technical teams in IT to facilitate delivery of projects.
  • Provide mentorship and training to junior team members by promoting best practices and continuous improvement.
  • Prioritize and assign work efforts to the Sr. Business Solutions Analysts in the following areas:
    • Application performance and maintenance activities related to workflow, data interface (transfers, integration, validation), integrations, and system issues.
    • Issue triage and resolution.
    • Release planning and deployment activities including UAT.
    • Act as a technical consultant and trainer for internal teams and contribute technical specifications to training materials as needed.
  • Prioritize and assign work efforts to the Business Solutions Analysts in the following areas:
    • Business team collaboration to translate needs into functional and technical requirements for execution.
    • Guide negotiation of scope and timeline of defined projects.
    • Oversee work efforts related to development and configuration, quality testing, peer review, user acceptance testing, and deployment of platform solutions within the required timelines.
    • Oversee work efforts related to on-demand data analysis and ad hoc reports.
  • Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion.

  Knowledge, Skills, and Abilities:

  • Knowledge of care management workflow systems, clinical data integration platforms, or other health information systems required.
  • Knowledge of Information Technology best practices for system support, configuration and reporting management.
  • Skilled in interpreting data, identifying trends, and formulating actionable insights; proficient in problem-solving and issue resolution.
  • Ability to create process documentation to include process flow charts and written documentation.
  • Ability to read and write basic SQL statements and general familiarity with relational databases.
  • Project management skills, including effective project planning, project tracking, and project communication skills.
  • Analytical skills.
  • Organizational and time management skills.
  • Ability to communicate effectively at all levels of the organization including Senior level staff, external vendors, and external clinic staff both verbally and in writing.

  As part of our hiring process, the following criteria must be met:

  • Complete and successfully pass a criminal background check.

  Criminal History: includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant’s criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees.

  • Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.
  • Vaccination requirement (CHPW offers a process for medical or religious exemptions)
  • Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

  Compensation and Benefits:

  The position is FLSA Exempt and is not eligible for overtime. Based on market data, this position grade is 71E (see full range below) and has a 10% annual incentive target based on company, department, and individual performance goals.

  CHPW offers the following benefits for Full and Part-time employees and their dependents:

  • Medical, Prescription, Dental, and Vision
  • Telehealth app
  • Flexible Spending Accounts, Health Savings Accounts
  • Basic Life AD&D, Short and Long-Term Disability
  • Voluntary Life, Critical Care, and Long-Term Care Insurance
  • 401(k) Retirement and generous employer match
  • Employee Assistance Program and Mental Fitness app
  • Financial Coaching, Identity Theft Protection
  • Time off including PTO accrual starting at 17 days per year.
  • 40 hours Community Service volunteer time
  • 10 standard holidays, 2 floating holidays
  • Compassion time off, jury duty

  Sensory/Physical/Mental Requirements:

  Sensory*:

  • Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance.

  Physical*:

  • Extended periods of sitting, computer use, talking and possibly standing
  • Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion
  • Frequent torso/back static position; occasional stooping, bending, and twisting.
  • Some kneeling, pushing, pulling, lifting, and carrying (not over 25 pounds), twisting, and reaching.

  Mental:

  • Frequent decision-making. Ability to gather and assess data, determine appropriate actions, apply protocols and knowledge to unique situations, problem-solve and provide consultation.

  Work Environment:

  Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Community Health Plan of Washington puts you at the center of your care, so when your needs change, we change too. That includes expanding our virtual care services, making personal phone calls to check on you, and providing home delivery of your presc...

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