Discover
Lead Collections Specialist
This job is now closed
Job Description
- Req#: R34039
Employer Industry: Digital Banking and Payments Company
Why Consider this Job Opportunity:
- Competitive pay ranging from $23.25 to $29.80 per hour
- Opportunity for growth and advancement within the company
- Remote work flexibility
- Employee benefits including paid parental leave, paid time off, and 401(k) plan
- Collaborative and inclusive work culture
- State-of-the-art equipment and comprehensive training provided
What to Expect (Job Responsibilities):
- Service delinquent credit card accounts through outbound, inbound, and digital messaging channels
- Assess customer situations and provide relevant payment options to minimize losses and strengthen customer relationships
- Utilize professional and influential communication to secure payments and maintain customer goodwill
- Handle back-to-back calls in a fast-paced call center environment
- Manage and escalate risk and customer-impacting issues to management
What is Required (Qualifications):
- High School Diploma or GED
- 2+ years of collections experience
- 2+ years of advanced-level experience in customer service, detail orientation, professionalism, verbal communication, collections, negotiation, compliance, and system/computer fluency
- 1+ years of working-level experience in listening skills
How to Stand Out (Preferred Qualifications):
- 3+ years of collections experience
- 2+ years of advanced-level experience in problem-solving and influencing
- 1+ years of working-level experience in decision making
#DigitalBanking #PaymentsCompany #RemoteWork #CompetitivePay #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Discover is a credit card brand issued primarily in the United States.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.