Best Friends Pet Care INC

Lead Customer Service Representative


Pay$16.00 - $19.00 / hour
LocationGreen Brook/New Jersey
Employment typeOther

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  • Job Description

      Req#: 165431

      Job Details

      Level: Experienced
      Job Location: NORTH PLAINFIELD - GREENBROOK, NJ
      Position Type: Part Time
      Education Level: High School
      Salary Range: $16.00 - $19.00 Hourly
      Travel Percentage: Negligible
      Job Shift: Day
      Job Category: Admin - Clerical

      Description

      Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

      We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.

      If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

      We offer:

      · Health, dental, vision, life insurance, STD/LTD, 401K with company matching

      · ESOP - Employee Stock Ownership Plan (100% company paid)

      · Paid vacation

      · Pet supply and service discounts and more!

      Responsibilities:

      • Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

      questions

      • Answering and handling calls in a professional manner

      • Maintaining cleanliness

      • Caring for animals

      • Scheduling

      • File maintenance

      • Data entry

      • Assisting in kennel duties

      • Locking and securing building

      Qualifications & Requirements


      Required education:

      • High school or equivalent

      Required experience:

      • Customer Service: 1 year

      Preferred experience:

      Key holder

      Animal Care

      • Front Desk

      Essential Job Functions:

      • Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

      questions

      • Answering and handling calls in a professional manner

      • Maintaining cleanliness

      • Maintaining cleanliness

      • Scheduling

      • File maintenance

      • Data entry

      • Kennel duties

      • Animal Care

      Requirements:

      • Able to work evenings, weekends, and holidays

      • 1 year customer service experience preferred

      • Computer skills

      • Timekeeping

      • Excellent organizational skills

      • Able to utilize multi-line phone

      • Strong communication skills

      • Able to lift 40 lbs.

      • Able to stand for up to 8 hours a day

      • Able to handle dogs on leashes

      • Display professional manner at all times

      • Driver's License

      To learn more, please visit on the web: www.bestfriendspetcare.com

  • About the company