Best Friends Pet Care INC
Lead Customer Service Representative
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Job Description
- Req#: 165431
Job Details
Level: ExperiencedJob Location: NORTH PLAINFIELD - GREENBROOK, NJPosition Type: Part TimeEducation Level: High SchoolSalary Range: $16.00 - $19.00 HourlyTravel Percentage: NegligibleJob Shift: DayJob Category: Admin - ClericalDescription
Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.
We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.
If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
We offer:
· Health, dental, vision, life insurance, STD/LTD, 401K with company matching
· ESOP - Employee Stock Ownership Plan (100% company paid)
· Paid vacation
· Pet supply and service discounts and more!
Responsibilities:
• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general
questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Caring for animals
• Scheduling
• File maintenance
• Data entry
• Assisting in kennel duties
• Locking and securing building
Qualifications & Requirements
Required education:
• High school or equivalent
Required experience:
• Customer Service: 1 year
Preferred experience:
• Key holder
• Animal Care
• Front Desk
Essential Job Functions:
• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general
questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry
• Kennel duties
• Animal Care
Requirements:
• Able to work evenings, weekends, and holidays
• 1 year customer service experience preferred
• Computer skills
• Timekeeping
• Excellent organizational skills
• Able to utilize multi-line phone
• Strong communication skills
• Able to lift 40 lbs.
• Able to stand for up to 8 hours a day
• Able to handle dogs on leashes
• Display professional manner at all times
• Driver's License
To learn more, please visit on the web: www.bestfriendspetcare.com
About the company