• Job Description

  Req#: 1347522
  !*!
  There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.
  Key Responsibilities:
  Responsible for overseeing Above and Below the Wing operations to ensure excellent customer service is maintained. Assist the General Manager in the day-to day operation by monitoring operational metrics to ensure station’s success.
  • Direct oversight of ATW and BTW vendor employees to ensure United policies and procedures are followed, with a focus on Safety, Service and On-Time Performance.
  • Available for both internal and external customers, and works with vendor team members to resolve customer problems
  • Responsible for, but not limited to, day to day leadership, acts as subject matter expert to provide coaching, feedback and input to station management
  • Act as team coordinator and encourage goal achievement and accountability with front line vendor staff
  • May be required to provide instruction, pre- and post-flight briefings, and training to vendor employees
  • Perform other functions to ensure quality customer service combined with a safe, clean and reliable operation
  • May perform administrative reporting responsibilities; such as, customer care inquiries, Complain Resolution Official, Ground Security Coordinator, Internal Controls Audits, MOCHA Internal Safety Audits, validation of reports, invoice validation etc.
  • Plan for irregular operations and lead in service recovery plans, to include establishing and monitoring hotel emergency list, and updating the Emergency Response Plan
  • Brief ground handler supervisor regarding flight irregularities, manpower needs and create game plan if necessary
  • Ensure daily set-up and break down of all signage, stanchions and check-in at ticket counters and podiums
  • Ensure all IT equipment, radios, MAP devices, printers, and scanners are operational, including monitor of station supply needs
  • Monitor regulatory training compliance to help drive improvements in training satisfaction
  • Inform management of any issues and initiate corrective action plan
  • Prepare Operations Daily Sheets and send General Declarations
  • Represent the company and maintains positive relations with vendor employees, other airlines, airport authorities and local governmental agencies
  • May be required to attend meetings and perform other duties as designated by GM
  This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
  !*!
  United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
  What’s needed to succeed (Minimum Qualifications):
  • Diploma or equivalent school leaving certificate
  • Experience in airport operations, including ticketing
  • Proficient in Microsoft Excel and Word
  • Must be fluent in English (written and spoken)
  • Must be able to be Ground Security Coordinator and Station Training Coordinator
  • Excellent time management, follow through and organizational skills
  • Must be able to work independently and demonstrate problem solving abilities
  • Proven track record of reliability
  • Must maintain professional image and appearance
  • Flexible approach to work standards and duties
  • Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation
  • Must be legally authorized to work in Philippines for any employer without sponsorship
  • For occasional travel to the USA, must have the ability to obtain a United States visa as well as a valid and active passport
  • Successful completion of interview required to meet job function
  • Reliable, punctual attendance is an essential function of the position
  • Must be able to pass security background check to obtain SITA access
  What will help you propel from the pack (Preferred Qualifications):
  • Bachelor’s degree
  • Previous supervisory or leadership experience
  • Possess Valid state driver's license (suspended, expired, revoked or denied licenses are not valid)

• About the company

  United Airlines, Inc. is a major American airline headquartered at Willis Tower in Chicago, Illinois. United operates a large domestic and international route network spanning cities large and small across the United States and all six continents.

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