You will accomplish the customer-facing digital/technology strategy as defined by digital/technology product managers. You will contribute to the product roadmap and sets priorities for tasks within defined constraints. You will solve issues found in the customer experience will be accomplished by working with business and technical teams. You may lead small teams on lower-level complexity products. You will report to the Sr Product Manager

Compensation Minimum:$84,000 / year

Compensation Maximum:$139,000 / year

Compensation may vary based on the job level and your geographic work location.

• You will lead the product vision, strategy, and operational planning associated with incoming payments across the enterprise and accomplish a variety of product projects across all stages of a product's lifecycle, including early product planning, customer research and validation, roadmap planning, product development sprints, piloting, gaining early adopters, product launch, metrics analysis, and post-launch iteration.

• You will define product strategy and then develop a creative, high-quality, and clear product roadmap.

• You will Integrate usability studies, research and market analyses into product requirements to enhance user satisfaction.

• Identify goals and analyze customer feedback and usage metrics to recognize main pain points and opportunities to address.

• Gather data to guide build-buy-partner options to solve customer problems.

• Be the "translator" for both the customer and market, and company partners, including business lines.

• Understand how and when to use design thinking, UX, and other frameworks into the process for a flexible hybrid methodology that fits the team, product, and customer.

• Prioritize projects and get commitments from company partners.

• Mentor more junior members of the team.

Qualifications:

• 5-7 years of experience on payments infrastructure, processing, and technology for the U.S. market (i.e. network tokens, ACH, lockbox etc.)

• 5+ years of experience managing very large card-not-present/recurring payments, either from a merchant, issuer or acquirer perspective

• 5+ years of experience in PCI and ACH network/regulatory requirements and obligations

• Deep experience partnering and negotiating with card processors, card schemes, banks and financial technologies.

• 5+ years of experience in Agile product management preferred

In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110
Candidates must reside within a 50-mile radius of the office location (or 35-mile radius for Boston / Chicago). #LI-Hybrid

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

#LI-BC2