NHS
Lead EPR Support Analyst
This job is now closed
Job Description
- Req#: C9197-25-0451?language=en&page=418&sort=publicationDateDesc
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
- Educated to Post Graduate level or equivalent experience
- Evidence of continuous personal and professional development
- ITIL Foundation
- Significant experience of working in the Health Service
- Significant experience of leading large-scale programmes with multiple internal and external stakeholders
- Significant experience of leading organisational change
- Designing and delivering IT related training courses and programmes
- Significant experience in relation to Cerner configuration and build
- Experience in relation to Community EPR configuration and build and the HIE
- Cerner build qualifications
- Microsoft Office
- Advanced keyboard skills
- Good customer care attitude
- Cerner build experience
- Ability to work autonomously to analyse processes and implement developments
- Ability to act independently to implement change
- Good problem solving and negotiating skills
- Ability to deal with complex and conflicting issues
- Proven Ability to communicate effectively with health professionals on different levels
- Proven Ability to express complex issues both orally and in writing in an easily understood manner for a range of audiences.
- Ability to deal with conflicting views from service users Ability to supervise and motivate staff
- Knowledge and experience of large system deployments within a healthcare environment.
- Knowledge and experience of healthcare
- Educated to Post Graduate level or equivalent experience
- Evidence of continuous personal and professional development
- ITIL Foundation
- Significant experience of working in the Health Service
- Significant experience of leading large-scale programmes with multiple internal and external stakeholders
- Significant experience of leading organisational change
- Designing and delivering IT related training courses and programmes
- Significant experience in relation to Cerner configuration and build
- Experience in relation to Community EPR configuration and build and the HIE
- Cerner build qualifications
- Microsoft Office
- Advanced keyboard skills
- Good customer care attitude
- Cerner build experience
- Ability to work autonomously to analyse processes and implement developments
- Ability to act independently to implement change
- Good problem solving and negotiating skills
- Ability to deal with complex and conflicting issues
- Proven Ability to communicate effectively with health professionals on different levels
- Proven Ability to express complex issues both orally and in writing in an easily understood manner for a range of audiences.
- Ability to deal with conflicting views from service users Ability to supervise and motivate staff
- Knowledge and experience of large system deployments within a healthcare environment.
- Knowledge and experience of healthcare
Job summary
The post holder is a senior technical expert member of the Application Support Team and is primarily responsible for the technical support of the Electronic Bed Management System (Oracle CapMan/Careview Dashboard) but will also provide support for the other Trust EPR systems (Oracle Millennium and Rio). Previous build and configuration experience ofOracle Millennium/CapMan/Careview Dashboard applications is essential for this post
Previous applicants need not apply
Main duties of the job
The Lead EPR Support Analyst will:
Maintain an excellent detailed knowledge of EPR to an expert level to be able to respond to and advise on all aspects of the systems for end users.
Maintain and develop the Electronic Bed Management System and EPRs in accordance with the Trust change process by making build and configuration changes
Ensure that upgrades are successfully delivered.
Ensure business continuity plans are in place.
In conjunction with Service Leads develop service specific Standard Operating Procedures (SOPS).
Act as an advocate for the EPR system and champion its importance.
Ensure service levels are adhered to.
Effectively monitor the EPR supplier.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Details
Date posted
09 May 2025
Pay scheme
Agenda for change
Band
Band 7
Salary
£46,148 to £52,809 a year per annum plus HCAS
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
197-RF6766
Job locations
Old Town Hall
Catford
London
SE6 4RU
Job descriptionJob description
Job responsibilities
The post holder will provide clinical system application level technical support for acute and community end users.
The post holder will provide applications support and the development of the EPR including the day to day account management of the EPR account relevant to the specific Trust site.
In conjunction with the Systems Team Manager, the post holder is responsible for developing excellent working relationships with both external and internal partners.
The post holder will have responsibility for ensuring that Change Control Procedures are followed and the Requests for Change (RFCs), and other documents are kept up to date and RFCs are submitted to the Change Control Board.
The post holder is responsible for the technical support of the Acute and Community EPR system, Electronic Bed Management System and Clinical Portals, having overall responsibility for the provision of a comprehensive support service which allows staff to use key systems proficiently and effectively, providing expert specialist advice.
The post holder will assist with and support the service redesign workstreams and be responsible for ensuring that systems are changed to meet new requirements and will require the post holder to explain complex technical issue to a wide range of Trust staff.
The post holder will negotiate with third party supplier teams on the timing and implementation of system configuration Service Request updates and communicate these to the Trust.
The post holder will ensure that system upgrades are successfully implemented, project managing small scale upgrades and acting as the implementation lead for large scale upgrades which are project managed by the IT System Support Manager.
The post holder will ensure that implementation plans meet new service requirements.
The post holder will manage and action the resolution of incidents, problems and change requests in their own area in an efficient and professional manner, whilst conforming to Trust and departmental standards, service agreements, policies, procedures and working practices, seeking further advice and information from the Systems Team Manager and Senior integration and solution Architects when necessary.
The post holder will manage the escalation and monitoring of incidents and requests reported to external agencies, suppliers and contractors ensuring that appropriate minimum data sets are submitted correctly, and full communication of call progress is maintained in a timely manner.
The post holder will assist in the maintenance and continuity of systems and help with specialist technical functions as required.
Job responsibilities
The post holder will provide clinical system application level technical support for acute and community end users.
The post holder will provide applications support and the development of the EPR including the day to day account management of the EPR account relevant to the specific Trust site.
In conjunction with the Systems Team Manager, the post holder is responsible for developing excellent working relationships with both external and internal partners.
The post holder will have responsibility for ensuring that Change Control Procedures are followed and the Requests for Change (RFCs), and other documents are kept up to date and RFCs are submitted to the Change Control Board.
The post holder is responsible for the technical support of the Acute and Community EPR system, Electronic Bed Management System and Clinical Portals, having overall responsibility for the provision of a comprehensive support service which allows staff to use key systems proficiently and effectively, providing expert specialist advice.
The post holder will assist with and support the service redesign workstreams and be responsible for ensuring that systems are changed to meet new requirements and will require the post holder to explain complex technical issue to a wide range of Trust staff.
The post holder will negotiate with third party supplier teams on the timing and implementation of system configuration Service Request updates and communicate these to the Trust.
The post holder will ensure that system upgrades are successfully implemented, project managing small scale upgrades and acting as the implementation lead for large scale upgrades which are project managed by the IT System Support Manager.
The post holder will ensure that implementation plans meet new service requirements.
The post holder will manage and action the resolution of incidents, problems and change requests in their own area in an efficient and professional manner, whilst conforming to Trust and departmental standards, service agreements, policies, procedures and working practices, seeking further advice and information from the Systems Team Manager and Senior integration and solution Architects when necessary.
The post holder will manage the escalation and monitoring of incidents and requests reported to external agencies, suppliers and contractors ensuring that appropriate minimum data sets are submitted correctly, and full communication of call progress is maintained in a timely manner.
The post holder will assist in the maintenance and continuity of systems and help with specialist technical functions as required.
Person SpecificationPerson Specification
Qualifications and Training
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Qualifications and Training
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lewisham and Greenwich NHS Trust
Address
Old Town Hall
Catford
London
SE6 4RU
Employer's website
https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Lewisham and Greenwich NHS Trust
Address
Old Town Hall
Catford
London
SE6 4RU
Employer's website
https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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