• Job Description

  Req#: 38628
  
  
  
  
  
  
  
  About Northern Trust:
  Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
  Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
  Working with Us:
  As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
  https://www.northerntrust.com/content/dam/northerntrust/pws/nt/images/careers/taleo-india.png
  We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
  Reasonable accommodation
  Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .
  
  We hope you’re excited about the role and the opportunity to work with us.
  We value an inclusive workplace and understand flexibility means different things to different people.
  Apply today and talk to us about your flexible working requirements and together we can achieve greater.
  Summary
  Responsible for the assignment of work to the End User Computing (EUC) team. Provides input into the performance management process. Provides consultation to business area management and staff at the highest technical level for all aspects of end user computing applications and PC/Workstation based LAN systems software and hardware. Have supervisory duties of instructing, assigning, directing and checking the work of the other computing specialists. Assists in planning, organizing and controlling the activities of the section. May coordinate the activities of the section with other sections. May be involved in review of other specialists. Frequently acts as a Project Leader. Performs related duties as assigned or requested. Supervises unit personnel in the business analysis, justification, design and implementation of effective end user computing applications and PC/Workstation based LAN software and hardware and in the evaluation, selection and implementation of efficient and cost effective individual computing packages. Assists in all levels of supervision and may perform management functions in the absence of the Manager or may act as Project Manager for major projects.
  Major Duties
  • Assigns tasks to the End User Computing (EUC) teams which include VDI Support, IT Field services, software deployment, Asset management, Audio/Video and MDM teams.

  • Exposure to MAC Support

  • Execute, manage and lead Office 365 migrations and should have exchange/ office 365 Support, Maintenance and administration experience.

  • Organizes the work, sets short-term priorities, monitors all activity, and ensures timely and accurate completion of the work.

  • Provides consultation to business area management and staff at the highest technical level for all aspects of end user computing applications and PC/Workstation based LAN systems software and hardware.

  • Have supervisory duties of instructing, assigning, directing and checking the work of the other computing specialists.

  • Assists in planning, organizing and controlling the activities of the section.

  • May coordinate the activities of the section with other sections. May be involved in review of other specialists.

  • Acts as a Project Leader.

  • Performs related duties as assigned or requested.

  • Supervises unit personnel in the business analysis, justification, design and implementation of effective end user computing applications and PC/Workstation based LAN software and hardware and in the evaluation, selection and implementation of efficient and cost effective individual computing packages.

  • Provides input into the performance management process and staffing decisions.

  • Acts as a technical resource; trains junior staff; assists staff with resolution of complex issues and exceptions.

  • Responding to Outages.
  Essential Knowledge/Skills
  • Strong technical and management skills required. 12+ years in IT Support with reputed companies.

  • Minimum 4 Years in Banking or Finance related business.

  • Communicator – excellent written and verbal skills, good attention to detail.

  • Strong relationship with business units. Experience in dealing with different kind of business environments and skills.

  • High quality investigative standards.

  • Business aware and customer focused.

  • Self-starter – demonstrates good use of initiative.

  • Flexible and adaptable, responds rapidly to changing agendas. Able to re-prioritize and organize effectively.

  • Decision-maker – effective problem solving and solution orientated.

  • Requires an in-depth knowledge of personal computing and PC/Workstation based LAN systems, hardware and tools, client functions and applications, some supervisory, management and administrative experience, excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with client and IT management and staff and vendors.

  • Leaderships and organizational skills are needed to prioritize assignments and provide feedback to staff. Technical expertise is required to resolve complex issues and train junior staff.
  Desired Certifications
  MCP, MCSE, CCNA, ITIL, VMWARE, CITRIX, WINDOWS 10,/11 Outlook 365 and SCCM
  Education
  BE / B Tech (Technical 4 year degree)
  Additional Information
  
  
  
  
  
  
  
  
  

• About the company

  We serve the world’s most successful individuals, families and institutions through deep expertise, a culture of unwavering values and operational precision—working closely with every client to help them achieve something greater.

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