• Job Description

  Req#: R-319123

  About this role:

  Wells Fargo is seeking Lead Legal Operations Processors in the Legal Services – Writs & Levies department as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

  In this role you will:

  • Support performance in the daily activities of teams that handle subpoenas, levies and other legal document inquiries for efficiency, quality control and overall effectiveness of team
  • Provide feedback and present ideas for improving or implementing processes and tools with functional area impact
  • Perform or guide others on complex operational tasks or initiatives that require planning, evaluation, and interpretation
  • Respond to escalated inquiries from internal customers or external customers, government agencies or outside attorney's
  • Independently prioritize work and provide daily leadership and mentorship to team
  • Lead projects or initiatives to improve operational performance, implement new or reviewed processes or procedures to reduce risk exposure
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

  Schedule:

  • Monday-Friday 9:00am-5:30pm EST
  • Opportunities for Overtime, may become required due to business need

  Training:

  • You will receive in-depth classroom on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
  • Training will be for 4-6 weeks. Training hours are 9:00 a.m. – 5:30 p.m. Monday – Friday EST. You are required to attend the full duration of this paid 4-6 weeks of training.
  • We’re open from Monday - Friday, 8:00 a.m. - 8:00 p.m. (EST). Your regular work schedule will be based on business need.

  Required Qualifications:

  • 6+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  Desired Qualifications:

  • Ability to perform general operation processing work
  • Solid knowledge and understanding of legal terms and processes
  • Intermediate Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to interact with all levels of an organization
  • Ability to mentor and train less senior staff
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
  • Ability to identify potential operational issues and legal risks
  • Legal order processing experience
  • Ability to achieve high production and quality standards
  • Ability to read and interpret legal documents

  Job Expectations:

  • This position offers a Hybrid work schedule
  • This position is not eligible for Visa sponsorship

  Posting Location:

  • 1525 W W T Harris Blvd, CHARLOTTE, NC 28262

  We Value Diversity

  At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

  Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

  Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

  Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

  Drug and Alcohol Policy

  Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

• About the company

  Wells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco.

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