• Job Description

  Req#: 499007

  Job Title

  Lead Long-Term Resource Planner

  Job Description

  Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

  But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

  The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

  In this role, you have the opportunity to make life better

  Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

  Your responsibilities:

  • Responsible for creating medium to long term planning for all service operations resources related to the workload of order realization & services delivery and responsible to deliver an effective and efficient planning in line with business objectives and obligations.

  • Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)

  • Identifying planning issues, apply effective solutions and determine follow up actions independently

  • Identify and drive continuous improvement capacity, forecasting and planning process through usage of lean methodology

  • Identify patterns in issues/inquiries and promote improved customer service through regular updates to knowledge management content.

  • Identify patterns in issues/inquiries and promote improved customer service through regular discussions with leaders.

  • Provide instruction and feedback to teammates

  Qualifications & Requirements:

  • Bachelor’s degree preferred or equivalent in work experience.

  • 3-5 years customer service or planning experience preferred

  • Experience in ServiceMax, SalesForce, SAP or other ERP/planning tool required.

  • Attention to detail and ability to perform with a high degree of accuracy.

  • Proficient in MS Office programs - Word, Excel, and Outlook

  • Excellent written and verbal communication skills

  • Strong customer service phone skills

  • Ability to work in a fast-paced environment and respond quickly to changes in job priorities

  • Strong organizational skills

  • Interpersonal skills required in interactions with internal and external customers

  • Ability to work independently to meet objectives and work through issues to resolution in a timely manner

  • Problem solving mindset with ability to identify improvement opportunities

  • Strong problem solving skills; can lead daily management; familiarity with Lean methodology

  US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

  Company relocation benefits will not be provided for this position. For this position, you will reside in or within commuting distance to Nashville, TN.

  How we work at Philips

  Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

  Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

  Our hybrid working model is defined in 3 ways:

  We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

  We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

  We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

  Why should you join Philips?

  Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

  Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

  Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

  #LI-PH1

  Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

• About the company

  Learn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.

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