• Job Description

  Req#: 307902
  Responsibilities
  
  
  Join the A Plus Urgent Care Team!
  About Us:
  A Plus Urgent Care, proudly services a broad and diverse choice of communities in which to live, work and play. Our urgent care and primary care practices offer challenging opportunities to physicians, nurse practitioners, as well as medical assistants and other vital staff members, with practices in Temecula, Murrieta, Menifee, and Lake Elsinore. APLUS Urgent Care is part of Southwest Healthcare, a comprehensive network of care with convenient hospital and ambulatory care/outpatient locations here to serve the Southern California community. With over 6,000 passionate providers and healthcare employees, our shared goal is to provide convenient access to a wide range of healthcare services in a way that benefits you, your family, and the entire community.
  Southwest Healthcare is comprised of five acute care hospitals and several non-hospital access points, including: Corona Regional Medical Center, Palmdale Regional Medical Center, Southwest Healthcare Rancho Springs Hospital, Southwest Healthcare Inland Valley Hospital and Temecula Valley Hospital, Temecula Valley Day Surgery, A+ Urgent Care Centers, and Riverside Medical Clinics. For more information, please visit our website at www.swhealthcaresystem.com.
  Job Summary:
  We are currently seeking a Full-Time Lead Medical Office Specialist for our Menifee location. This position is responsible for overseeing the overall functions of the medical office. Duties include but not limited to:
  • Perform front-office duties as needed, including patient registration, and data entry.
  • Oversee daily front office operations to ensure efficient patient check-in/check-out, scheduling, and communication.
  • Serve as the primary point of contact for front office staff for operational questions, guidance, and issue resolution.
  • Train and onboard new front office team members; provide ongoing training and support to current staff.
  • Monitor performance and adherence to policies, procedures, and service standards; provide feedback and coaching as needed.
  • Collaborate with management to implement process improvements and ensure compliance with clinic policies and healthcare regulations.
  • Assist with patient concerns and help resolve front-desk related issues in a professional and timely manner.
  • Maintain knowledge of current software systems, insurance verification procedures, and billing basics.
  
  Qualifications
  
  
  Experience/Training/Education:
  • High School Diploma or equivalent required.
  • Minimum three years experience as a Medical Assistant or Medical Office Specialist required.
  • At least 1 year in a lead or supervisory role, preferred.
  • Familiarity with medical terminology required.
  • Experience with patient check-in and check-out process (according to clinic protocol).
  • Completion of an accredited Medical Office Assistant/Specialist program or Medical Assistant program preferred.
  Certifications/Licenses:
  • Current BLS/CPR certification required.
  Benefit Highlights:.
  • Challenging and rewarding work environment.
  • Competitive Compensation & Generous Paid Time Off.
  • Excellent Medical, Dental, Vision and Prescription Drug Plans.
  • 401(K) with company match and discounted stock plan.
  • Tuition Reimbursement Program.
  • Career development opportunities within UHS and its 300+ Subsidiaries!
  APLUS Urgent Care is a part of Independence Physician Management (IPM), a subsidiary of Universal Health Services, Inc. (UHS). One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For more information, please visit our website at www.uhs.com.
  UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or e-mails. All resumes submitted by search firms to any employee at UHS; via e-mail, the Internet or in any other form and/or method without a valid written search agreement in place for the above-listed position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.
  EEO Statement:
  All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
  Notice:
  At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.
  
  
  Experience/Training/Education:
  • High School Diploma or equivalent required.
  • Minimum three years experience as a Medical Assistant or Medical Office Specialist required.
  • At least 1 year in a lead or supervisory role, preferred.
  • Familiarity with medical terminology required.
  • Experience with patient check-in and check-out process (according to clinic protocol).
  • Completion of an accredited Medical Office Assistant/Specialist program or Medical Assistant program preferred.
  Certifications/Licenses:
  • Current BLS/CPR certification required.
  Benefit Highlights:.
  • Challenging and rewarding work environment.
  • Competitive Compensation & Generous Paid Time Off.
  • Excellent Medical, Dental, Vision and Prescription Drug Plans.
  • 401(K) with company match and discounted stock plan.
  • Tuition Reimbursement Program.
  • Career development opportunities within UHS and its 300+ Subsidiaries!
  APLUS Urgent Care is a part of Independence Physician Management (IPM), a subsidiary of Universal Health Services, Inc. (UHS). One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For more information, please visit our website at www.uhs.com.
  UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or e-mails. All resumes submitted by search firms to any employee at UHS; via e-mail, the Internet or in any other form and/or method without a valid written search agreement in place for the above-listed position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.
  EEO Statement:
  All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
  Notice:
  At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.
  
  
  Join the A Plus Urgent Care Team!
  About Us:
  A Plus Urgent Care, proudly services a broad and diverse choice of communities in which to live, work and play. Our urgent care and primary care practices offer challenging opportunities to physicians, nurse practitioners, as well as medical assistants and other vital staff members, with practices in Temecula, Murrieta, Menifee, and Lake Elsinore. APLUS Urgent Care is part of Southwest Healthcare, a comprehensive network of care with convenient hospital and ambulatory care/outpatient locations here to serve the Southern California community. With over 6,000 passionate providers and healthcare employees, our shared goal is to provide convenient access to a wide range of healthcare services in a way that benefits you, your family, and the entire community.
  Southwest Healthcare is comprised of five acute care hospitals and several non-hospital access points, including: Corona Regional Medical Center, Palmdale Regional Medical Center, Southwest Healthcare Rancho Springs Hospital, Southwest Healthcare Inland Valley Hospital and Temecula Valley Hospital, Temecula Valley Day Surgery, A+ Urgent Care Centers, and Riverside Medical Clinics. For more information, please visit our website at www.swhealthcaresystem.com.
  Job Summary:
  We are currently seeking a Full-Time Lead Medical Office Specialist for our Menifee location. This position is responsible for overseeing the overall functions of the medical office. Duties include but not limited to:
  • Perform front-office duties as needed, including patient registration, and data entry.
  • Oversee daily front office operations to ensure efficient patient check-in/check-out, scheduling, and communication.
  • Serve as the primary point of contact for front office staff for operational questions, guidance, and issue resolution.
  • Train and onboard new front office team members; provide ongoing training and support to current staff.
  • Monitor performance and adherence to policies, procedures, and service standards; provide feedback and coaching as needed.
  • Collaborate with management to implement process improvements and ensure compliance with clinic policies and healthcare regulations.
  • Assist with patient concerns and help resolve front-desk related issues in a professional and timely manner.
  • Maintain knowledge of current software systems, insurance verification procedures, and billing basics.

• About the company

  Horizon Health is a behavioral health management company that builds, manages, and improves psychiatric programs within hospital settings. No other behavioral health management company has as much experience or a greater track record of success than Horizon Health. Over the past three decades, we have established the best practices, policies, procedures, education and training to help you ramp up quickly. Our ability to improve outcomes is well-documented, evidenced by a 90% renewal rate over our company’s history. Every Horizon Health psychiatric program is customized to serve our client hospital’s unique needs, cultures and community demographics. We are committed to integrating with hospital staff and systems. Our operating philosophy is centered on measurable results and a foundation of excellence.

Notice