NHS
Lead Patient Pathway Coordinator - LTUCC
This job is now closed
Job Description
- Req#: C9421-25-0302?language=en&page=374&sort=publicationDateDesc
- Management of referrals, supporting clinical teams through the triage process and booking outpatient appointments.
- Understanding clinic templates and monitoring utilisation.
- Monitoring waiting list and carrying out validation.
- Patient communication via letter and telephone.
- Supervising a small team to deliver the above
- An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
- Educated to 5 GCSE level grade A* - C or equivalent
- Undertaken 'Medical Terminology' training
- Data entry
- Experience of working within an outpatient appointment environment.
- Experience of booking outpatient appointments.
- Experience of working within the NHS
- Experience in co-ordination of a care pathway
- Experience of identifying and rectifying data quality issues and introducing procedures to rectify problem areas
- Experienced PCS and ERS user
- Experience of managing outpatient clinics
- Educated to 5 GCSE level grade A* - C or equivalent
- Undertaken 'Medical Terminology' training
- Data entry
- Experience of working within an outpatient appointment environment.
- Experience of booking outpatient appointments.
- Experience of working within the NHS
- Experience in co-ordination of a care pathway
- Experience of identifying and rectifying data quality issues and introducing procedures to rectify problem areas
- Experienced PCS and ERS user
- Experience of managing outpatient clinics
Job summary
An exciting opportunity has arisen for a lead patient pathway coordinator to join the Long Term and Unscheduled Care directorate.
The successful candidate will provide efficient and effective administration services for outpatient bookings and patient pathway management. This role will supervises a small team that will manage the Rheumatology, Respiratory and Cardiology bookings team.
The successful candidate will be expected to prioritise their own workload to ensure that registration of all referrals and booking of appointments are in line with the Trust's waiting time standards and the Trust's Patient Access Policy seeking reference from the Manager as required.
The successful candidates will work to defined working procedures to maximise effective use of clinic capacity and help ensure that the Trust meets local and national waiting time targets.
A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust.
Main duties of the job
The Patient Pathway Team is located in the Trust's Operational Directorates and work closely with the management team to deliver an effective and efficient Outpatient Service ensuring a high level of support for patients.
The team responsibilities includes:
Building relationships with clinicians, nurses, managers and other admin teams.
About us
This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust.
Values lie at the heart of who we are, what we do and the culture we want to establish, having a direct impact upon both colleagues and the public we service. Our values are Kindness, Integrity, Teamwork and Equality.
At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
Date posted
14 April 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
421-LTUCC-2051C
Job locations
Harrogate & District NHS Foundation Trust
Lancaster Park Road
Harrogate
HG2 7SX
Job descriptionJob description
Job responsibilities
For further information, please see Job Description and Personal Specification attached and for any questions contact Victoria Reeve, Patient Pathway Manager ; victoria.reeve1 @nhs.net.
Job responsibilities
For further information, please see Job Description and Personal Specification attached and for any questions contact Victoria Reeve, Patient Pathway Manager ; victoria.reeve1 @nhs.net.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Harrogate and District NHS Foundation Trust
Address
Harrogate & District NHS Foundation Trust
Lancaster Park Road
Harrogate
HG2 7SX
Employer's website
https://www.hdft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Harrogate and District NHS Foundation Trust
Address
Harrogate & District NHS Foundation Trust
Lancaster Park Road
Harrogate
HG2 7SX
Employer's website
https://www.hdft.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.