Advocate Aurora Health
Lead Patient Service Representative- Full Time- Chicago
This job is now closed
Job Description
- Req#: R110540
- Ensures the continued efficient and effective operation of the department.
- 1)Ensures the timely completion of work and or projects as requested by the Director and Supervisory Staff.
- 2)Maintains an effective working relationship with other staff, utilizing discretion and a high degree of collaboration. Identifies, resolves and/or recommends resolutions to office and/or operations related problems.
- 3)Implements departmental and systemwide policies/procedures as needed.
- 4)Updates and maintains procedure book for Center/Department/Division.
- 5)Prioritizes and directs short and long term activities and work assignments of Department/Division.
- Maintains the daily schedule for the Directors appointments and coordination of calendar.
- 1)Answers and screens phone calls.
- 2)Sets appointments as needed.
- 3)Makes travel arrangements as required.
- 4)Meets daily to discuss calendar and appointment book.
- 5)Opens and responds to mail.
- 6)Works with other centers to schedule and coordinate meetings for Directors.
- 7)Assists in orientation of new associates to Department and Supervisory Staff.
- 8)Arranges for visits including coordination of trip, lodging, along with special lunch/dinner arrangements, arranges for guest speakers and other special events, as requested.
- Responsible for all correspondence relating to the Director of the Center.
- 1)Composes correspondence as necessary.
- 2)Coordinates and conducts research projects. Gathers information for others as requested
- 3)Takes and transcribes dictation, via shorthand or tape.
- 4)Types protocols, memos, letters, weekly, monthly reports.
- 5)Compiles and analyzes materials for reports and prepares reports as requested.
- 6)Photocopies materials as needed or required, maintains confidentiality of all such materials.
- 7)Coordinates the filing of journals and articles as requested.
- 8)Takes action upon all mail, correspondence received.
- Responsible for handling/tracking of miscellaneous funds and supplies.
- 1)Maintains inventory and stock levels of supplies for Center.
- 2)Coordinates upkeep and repair of office equipment, copier, fax, computers, etc.
- 3)Uses Excel to track funds
- Coordinates Center/Department meetings and others as needed.
- 3)Orders refreshments for meetings and conferences, schedules rooms, orders media equipment as needed.
- 1)Takes minutes at all Center/Department meetings and other meetings as requested.
- 2)Distributes agendas and minutes on a regular basis.
- Assists Center Director to manage operating budget, equipment needs, software needs, etc.
- 1)Monitors expenses. Reviews monthly budget reports.
- 2)Provides statistical data and records for division expenses to Operations Manager.
- 3)Conducts yearly reviews of Center/Department/Division needs (i.e. computers, software etc.) and makes recommendations to Operations Manager and Division Director.
- 4)Reconciles variances as requested.
- 5)Works with outside vendors that provide functional services to Centers/Departments.
- Establishes and maintains file system for the Center/Division/Department.
- 1)Coordinates hard copy filing system/confidential records.
- 2)Maintains and updates computer files and is responsible for the upkeep of related software programs.
- 3)Performs statistical typing and formats, complex tables and graphs as requested.
- Performs other duties and special projects as assigned by Director, Center/Division/Department and others within the Department.
- High school diploma or equivalent. Associates degree or equivalent experience plus 3 to 4 years office experience. Good computer skills in Excel, Powerpoint, Microsoft Word.
- Strong communication and organization skills. • Accurate 65 wpm typing preferred. • To be able to handle an “on the spot situation” or know who to call to get assistance.
- N/A
- N/A
02405 AMG Chicago N Halsted - Surgery: NeurosurgeryDepartment:
Full timeStatus:
YesBenefits Eligible:
40Hou rs Per Week:
Schedule Details/Additional Information:
Schedule varies between 8am-4:30pm and 8:30-5:00pm. Dependable to clinic needs and staffing.
Address: 3000 N. Halsted St. Chicago, IL 60657
Hours: Schedule varies between 8am-4:30pm and 8:30-5:00pm.
Major Responsibilities:
Education/Experience Required:
Knowledge, Skills & Abilities Required:
Physicial Requirements and Working Conditions:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties.
- Ensures the continued efficient and effective operation of the department.
About the company
Advocate Aurora Health is a non-profit health care system with dual headquarters located in Milwaukee, Wisconsin