Overview

At Rich Orthodontics, we are dedicated to creating beautiful, healthy smiles while providing exceptional patient care. Our welcoming office environment and passionate team make orthodontic visits enjoyable for patients of all ages. We’re currently seeking a friendly and outgoing Orthodontic Receptionist to join our team and play a vital role in delivering an outstanding patient experience.

Responsibilities

As our Orthodontic Receptionist, you will be the first point of contact for our patients, creating a warm and inviting atmosphere from the moment they walk through the door. You’ll handle front-desk operations, manage insurance processes, and assist with scheduling and administrative tasks to ensure our office runs smoothly.

• Greet patients and visitors with a friendly, professional demeanor.

• Schedule and confirm appointments, ensuring efficient use of office time.

• Verify and process insurance benefits, pre-authorizations, and claims.

• Handle patient inquiries regarding insurance coverage and payment plans.

• Maintain accurate patient records, updating insurance and personal information as needed.

• Manage incoming calls, emails, and other correspondence promptly.

• Collect payments, process billing, and maintain financial records.

• Support the orthodontic team with additional administrative tasks as needed.

Qualifications

• Experience working with dental/orthodontic insurance is required.

• Strong knowledge of insurance verification, pre-authorizations, and claims processes.

• Previous experience as a receptionist, preferably in a dental or orthodontic office.

• Excellent communication and interpersonal skills.

• Friendly, outgoing, and professional attitude.

• Strong organizational and multitasking abilities.

• Proficient in dental/orthodontic office management software and general computer skills.