Why join us?

Are you looking to join a dynamic pension plan that embodies the strong values of its 500,000 members and is an industry leading global investor? If so, we would love to tell you our story.

At OMERS we put our people first and are proud to embrace the diversity of thought and leadership that comes from having locations in Toronto, London, New York, Singapore, Sydney and other major cities across North America and Europe. Our culture is truly one of a kind. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live with an ever-constant eye to the global investment markets.

As a member of this team, you will be responsible for:

Department Focus

• Implementing the employer education strategy to improve plan administration

• Building trusted partnerships within your employer portfolio

• Expanding the reach and impact of our member communication and education

• Supporting the stakeholder relations plan and the pension plan design process

Client Focus & Technical

• Delivering Client education programs (pension information sessions, member/employer webinars, employer conferences and other stakeholder events)

• Establishing strong working relationships and rapport with assigned stakeholder groups

• Supporting the transition of Client interactions to digital

• Working towards improving employer plan knowledge and compliance with legal requirements

• Providing prompt, accurate information, in an engaging, professional manner to both internal and external stakeholders - this may require working additional hours outside of normal business hours (evenings and weekends), as required to meet objectives

• Designing, developing and implementing member and employer training programs that satisfy the needs of OMERS and the Client

• Executing targeted outreach and customizing training plans by levering data insights to drive meaningful conversations with maximum impact to the Client

• Developing an understanding of e-learning techniques and, where relevant, participating in the creation and delivery of e-learning programs

• Remaining current on regulatory/policy changes relating to the OMERS Pension Plan(s) and keeping up to date with developments in the pension industry

Expected attributes

• As an ambassador of OMERS, maintaining a professional level of rapport and appearance at all times

• Demonstrating sound judgment and tact when dealing with both internal and external stakeholders in a face-to-face environment

• Being accountable for decisions and actions, while understanding the business and responding to all related issues, concerns and problems

• Identifying opportunities for process improvement and documentation across pension services

To succeed in this role, you:

• Are fluent in conversational French (would be an asset)

• Have a university degree or college diploma together with a minimum of 5 years or more demonstrated experience and knowledge of the pension industry

• Have successfully completed the Pension Plan Administration Certification (PPAC) or working towards it

• Are a strong strategic thinker and decision-maker, and are able to build trust through demonstrated personal integrity, encouraging team to act in best interest of OMERS and achieve the highest standards

• Project management skills or experience

• Take responsibility for decisions and actions while understanding the business and respond to all related issues, concerns and problems

• Have superior customer service, presentation and interpersonal skills

• Have excellent two-way communication skills and are able to actively listen and articulate in a clear, concise manner

• Have the ability to establish priorities and multi-task

• Have the availability to travel within Ontario as required, including airplane travel and overnight stays

• Must have a valid driver’s license

• Are accredited in adult education/training (would be an asset)

• Have a well-rounded knowledge of pension plan administration and governing legislation and regulations – Pension Benefits Act, Income Tax Act, Family Law Act, and have detailed knowledge of OMERS plan provisions, administrative policies and procedures (would be an asset)

Our story:

Founded in 1962, OMERS is one of Canada’s largest defined benefit pension plans, with $127.4 billion in net assets as at June 30, 2023. OMERS is a jointly-sponsored pension plan, with more than 1,000 participating employers ranging from large cities to local agencies, and over half a million active, deferred and retired members. OMERS members include union and non-union employees of municipalities, school boards, local boards, transit systems, electrical utilities, emergency services and children’s aid societies across Ontario. Contributions to the Plan are funded equally by members and employers. OMERS teams work in Toronto, London, New York, Amsterdam, Luxembourg, Singapore, Sydney and other major cities across North America and Europe – serving members and employers and originating and managing a diversified portfolio of high-quality investments in public markets, private equity, infrastructure and real estate.

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.