• Job Description

  Req#: R-15960981

  Empowering Africa’s tomorrow, together…one story at a time.

  With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

  Job Summary

  The successful candidate will be an experienced professional with expertise and proven ability to deliver Process Improvement and Business Transformation initiatives utilizing various process engineering frameworks and techniques. They will be working closely with senior leaders to assess critical business issues and develop conceptual views of business solutions and capabilities required to support the business unit strategy. The incumbent will also be leading process engineers in their area of responsibility to drive the optimisation, redesign, and implementation of enduring and fit for purpose processes that align with best practice and global leading standards.
  
  This role is within Everyday Banking in Voice and Service Enablement, reporting into Business Process Management.

  Job Description

  KEY RESPONSIBILITIES:

  • Drive the improvement, optimisation, and implementation of enduring and fit for purpose processes that align with best practice and global leading standards within the relevant Business Unit or transformation programme.
  • Conduct regular reviews of the Business Unit’s performance against targets and perform in-depth analysis of processes, workflows, and systems to identify areas of improvement.
  • Work with relevant stakeholders to develop conceptual views of business solutions and capabilities required to support the business strategy.
  • Investigate, identify, and implement business improvement and efficiencies within the business that is based on market research, competitor analysis and customer needs.
  • Provide input to the development of business cases; and post implementation monitoring, tracking, and reporting of financial and non-financial benefits.
  • Collaborate with various stakeholders, including senior management, operational managers, and operational staff, to identify improvement opportunities, execute and provide regular updates on project progress and post-implementation results.
  • Collaborate with multi-disciplinary teams (Process engineers, UI/UX designers, business analysts, CX designers), including operational and technology teams, to execute on BAU and transformational programmes.
  • Explore and evaluate technological advances and innovations that could benefit operations. Identify opportunities for automation and digital solutions to improve efficiency and accuracy.
  • Drive the development of the process engineering team to achieve high performance team culture through embedding formal development plans and providing regular coaching.
  • Create and maintain a centralized repository of process and related artefacts (e.g., procedures)

  MINIMUM REQUIREMENTS:

  • Bachelors degree in Industrial Engineering or equivalent NQF 7 qualification
  • Lean Six Sigma Certification (Green Belt)
  • SAFe® Training (PM/PO, Agilist, etc.)
  • 5-8 years Business Process Engineering experience
  • 5-8 years Banking ⁄ Technology/ Financial Services environment experience
  • Demonstrated experience in application of Process Engineering frameworks (Lean Six Sigma, Design Thinking, etc.)

  DESIRED:

  • Masters in Industrial Engineering or equivalent NQF 9 qualification
  • Lean Six Sigma certification (Black Belt)
  • SAFe® Certification (PM, PO, Agilist, etc.)
  • Certified Process Professional
  • Managerial Experience

  WHAT’S ON OFFER:

  • Hybrid working environment.
  • Great Team environment
  • Autonomy to produce excellent results and delight colleagues and customers.
  • Work in a multi–disciplinary environment
  • Opportunity to discover and learn.
  • Excellent Employee Benefits

  Education

  Master's Degree: Information Technology

  Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

  Absa Bank Limited reserves the right not to make an appointment to the post as advertised

• About the company

  Absa Group Limited, and originally Amalgamated Banks of South Africa, is a South African-based financial services group, offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management, as well a...

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