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Job Description

• American Express Global Business Travel is part of one of the world’s largest travel agency networks with locations in 139 countries worldwide.

The lead project manager is responsible to plan, organize, lead and control customer projects efficiently and effectively. The job of a lead project manager requires you to have in-depth knowledge and extraordinary skills in all aspects of global project management including leading a project team, managing project costs, resources, change requests, risk and issues to ensure that maximum business benefit is maintained as well as provision of regular project status updates. You are required to have a proven record of success in managing complicated projects involving technology delivery. In this role you will draw upon your experience and expertise to evaluate, define and continuously improve our customer project management principles, practices, and tools as well as promote Project Management practices through formal and informal networks.

The lead project manager will:

• Lead individual large complex global projects:

• Develop project plans and ensures that the scope and approach are fully understood by all stakeholders

• Lead and motivate a project team

• Negotiate and influence customers and cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the course of the projects

• Lead customers through all aspects of the project from initiation through post implementation review

• Ensure that the supporting business case is updated throughout the course of delivery and works with the customer and business partners to ensure business case objectives are met

• Assemble project plans, ensures all systems of record for project reporting are kept current, and directs and monitors work effort on a regular basis

• Review partner plans and estimates and actively seek clarification and verification as appropriate.

• Ensure accurate reflection of project budgets, forecasts and actuals

• Identify and track key project milestones (base-lining critical path)

• Monitor and communicate the progress of project delivery and ensures timely and effective communication of project status in terms of cost, forecast, schedule and assessment of risks/issues

• Pro-actively anticipates project risks and issues and ensures adequate mitigation is put in place to ensure delivery is not compromised

• Ensure effective change control procedures and processes are efficiently used to maintain control on scope, schedule and cost

• Oversee quality assurance and ensure appropriate levels of end-to-end testing resources across the project are deployed

• Facilitate post implementation reviews and ensure lessons learned are carried forward appropriately

Contribute to the overall project management structure, processes, people and tools:

• Coaching less-senior personnel – promote best practices in Project Management

• Identify PM-related training needs

• Conduct training - both hard and soft—that are required for the successful planning, execution, delivery and support of projects. Qualify project management training vendors and monitor their delivery and effectiveness

• Perform project reviews - assess the health of a projects to net the review findings so that the most important problem areas are identified for improvement

• Make continuous improvement a priority

• Think like a business person - understand the business need for each project and make on-going decisions based on what’s best for the organization—even if that means challenging lead stakeholders on critical success factors

Qualifications:

• Bachelor's or Master's Degree in Business, Computer Science, or other related field (or has equivalent work experience)

• Previous IT and business work experience including managing team(s) in requirements gathering and technology delivery – approx. 8 years experience desired

• Requires financial acumen in terms of representing project financials

• Certification requirement: PMI or equivalent Project Management certification (e.g. Certified Associate in Project Management, Certified Project Management Practitioner, International Project Management Association)

• Experience in the travel industry a plus

At American Express Global Business Travel you’ll be rewarded with an excellent package and will enjoy all the competitive benefits, training and career opportunities you’d expect from such a diverse and successful international organisation.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!