• Job Description

  Req#: DPDHGLOBAL2300829EXTERNALENGLOBAL

  What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

  Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

  
  DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

  Start YOUR career with DHL today…
  
  

  DHL has immediate career opportunities available for aLead Development Representativein our Tempe, Arizona office. This role will qualify leads by telephone and refer to the appropriate sales team.They will perform this by making outbound calls to or accepting inbound calls from prospective clients to determine the customer’s needs, estimated shipment volume, revenue potential, and answer customer questions regarding DHL services.

  The Lead Development Representative is the first step towards a long term career with DHL Express! Our reps have the opportunity to move into anInside Sales Executiveand eventually aField Salesposition, depending on their performance. If you are looking to get your foot in the door for a career in sales, this is the job for you!

  Key Responsibilities:

  • Completes telephone calls to establish and qualify leads and prospects for the sales force
  • Handles incoming customer calls with the intent of extending contact to sell new or additional products and/or services and to provide customer satisfaction and retention
  • Handles inquiries generated by advertising
  • Records customer information and maintains data records in appropriate tool
  • Ensures information is recorded timely, accurately and in a clear understandable manner
  • Coordinates work activities to achieve the volume expected to meet operational requirements
  • Cultivating new qualified leads through both cold and warm calls (outbound/inbound)

  Skills & Qualifications:

  • Entry level position offering career growth opportunities into DHL’s Sales organization
  • Must be able to work Mon-Fri 7:00am-3:30pm
  • High School Diploma or GED required
    • Pursuing a 4 year degree preferred
  • 1-3 years of customer service/sales experience
  • Comfortable with meeting Key Performance Indicators
  • Excellent oral communication skill
  • Inbound and outbound calling experience a plus
  • Strong PC skills and a working knowledge of MS Office and CRMs
  • Strong ability to actively listen and determine customer's needs
  • Highly motivated, competitive, self-starter

  Employee Benefits & Incentives

  DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

  • $23.50/hour base + monthly commission
  • On-boarding allowance to help with relocation as needed
  • Tuition Reimbursement for qualified employees
  • Professional development and solid career advancement opportunities – we want you to grow within DHL!
  • Best in-class training (You'll become a Certified International Specialist)
  • Comprehensive benefits (medical, dental, vision and a 401k with company matching)
  • Up to 4 weeks of vacation time

  DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• About the company

  We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

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