• Job Description

  Req#: 91734

  Overview

  H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 110,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.

  Responsibilities

  Joe V's Smart Shop, the small Store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Come partner with us and combine your great customer service skills with our promise of 'lowest price, highest quality product.'As a Lead Scanner, you'll assist in customer satisfaction by processing Customer transactions of goods and services. You'll help the Front-End Manager with day-to-day operations and perform all services / transactions offered at the register and in the Business Center, as needed. You'll perform all job responsibilities with a sense of ownership and a team approach.We are looking for:- experience in retail / customer service- advanced customer service skillsWhat is the work?Leadership:- May serve as backup to department manager- Serves as the role model for great customer service- Adheres to Front End expectations; coaches Partners as needed- Performs Scanner and Business Center roles as needed- Answers calls and directs Partner and Customer questions to the appropriate Partner or Department- Engages with customers; directs Customer traffic- Troubleshoots and reports any breakdowns of equipment- Handles all Customer, Partner, and sanitation issues in a professional and effective mannerCash Handling / Compliance:- Ensures adequate levels of Cash handling and Business Center office supplies and forms- Researches / resolves Store and till variances- Documents daily paperwork and register readings- Provides registers with loans, pick-ups, and settlement transactions as needed, in compliance with guidelines- Keeps Business Center and Cash handling office organized and clean- Performs all approved Business Center transactions- Complies with all requirements, guidelines, and procedures (e.g., MSB, other governing policies)- Complies with all company security and confidentiality guidelines- Complies with guidelines and policies to perform register and Business Center overridesWhat is your background?- Minimum age 18 (mandatory)- Experience working in a fast-paced, high volume environment- Completion of required job skills training and compliance-related trainingDo you have what it takes to be a fit as a Lead Scanner?- Advanced customer service skills- Strong verbal / written communication and interpersonal skills- Conflict resolution and influencing skills- Ability to manage multiple priorities and shift focus between tasks- Ability to work a flexible scheduleCan you...- Function in a fast paced, retail environment, in detailed and precise tasks- Work with Customers, staying attentive to their needs- Constantly* stand, reach at waist, grasp- Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms. pinch, and use fine motor movements- Occasionally be exposed to wet (non-weather) conditions, ambient temperature, and loud noise- Safely maneuver around moving mechanical parts- Demonstrate the ability to lift 35 lbs, and manage in excess of 35 lbs*** While there may be exceptions, the measurements noted are generally defined as -- Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day** It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.02-2022

• About the company

  H-E-B is headquartered in San Antonio, Texas. Founded in 1905, H-E-B operates more than 400 stores in a number of formats, including superstores, supermarkets and gourmet markets.

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