• Job Description

  Req#: R108883

  Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à careers@ontariohealth.ca. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

  To obtain a French translation of the following job posting, please email careers@ontariohealth.ca. Requests will be addressed within three business days, and the application window will be extended by three business days.

  At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

  What Ontario Health offers:

  Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

  • Fully paid medical, dental and vision coverage from your first day

  • a health care spending or wellness spending account

  • a p remium defined benefit pension plan

  • three personal days and two float days annually

  • three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years

  • c areer development opportunities

  • a collaborative values-based team culture

  • a wellness program

  • a hybrid working model

  • p articipation in Communities of Inclusion

  Want to make a difference in your career? Consider this opportunity.

  Here is what you will be doing:

  Reporting to the Manager of the Alternate Level of Care, Home and Community Care Information Programs, within the Sector, Capacity and Performance (SCP) portfolio, the Lead will be responsible for delivering on the program goals, objectives, and operational activities of the Alternate Level of Care (ALC) sector support team. Additionally, the lead will be responsible for possessing advanced content and subject matter expertise to provide strategic input and direction on projects, system design, implementations, operations and staff supervision.

  The crucial component of this role will be the synthesis of both qualitative and quantitative ALC information for the development, execution, and operationalization of new/existing business initiatives. The lead will play a pivotal role in analyzing business processes, leading the identification of improvement opportunities, and collaborating with cross-functional teams to implement healthcare solutions that drive business priorities for the ALC sector support team, which will require critical thinking, investigation, development of recommendations and implementation strategies, and communication with impacted members/groups. The lead is expected to work independently and cohesively in large multidisciplinary teams on multiple projects that have complex objectives with broad and varied scopes.

  A key responsibility of the Lead role is to collaborate closely with internal and external stakeholders, by leading high-profile provincial projects and cross-portfolio meetings, in addition to being an active participant in ALC initiatives, representing the provincial view to regional, hospital, and broader sector discussions. The Lead will be responsible to guide the development of new and revised reporting tools and metrics, identify new data requirements, analyze key performance indicators, and interpret data into meaningful insight tailored to the audience, inclusive of senior leadership. The role may be called upon to represent the ALC portfolio, in the absence of the Manager. The Lead thrives under ambiguity, is a proactive problem solver, an excellent communicator and facilitator, and someone who strives in a dynamic environment bridging strategic objectives and data-driven business intelligence to create healthcare solutions.

  Note: This is a 12- month contract with the possibility of extension.

  Here is what you will need to be successful:

  • A key responsibility of this position is leading the analysis and recommendations on key health system and patient flow issues and related processes using both quantitative and qualitative data, tailoring the material to resonate with the audience;

  • Leading ALC Sector Support special projects and business priorities which focus on key strategic initiatives in alignment with SCP’s business strategy often functioning across disciplines and areas of expertise;

  • Developing and leading in the implementation of solutions to unique or highly complex business problems, ensuring solution is thorough and practical;

  • Developing and enhancing business process maps and related methodologies;

  • Using an understanding of health sector data from various sources and leads the development of in-depth analyses to support health partner planning and strategic projects;

  • Leading the development of stakeholder engagement and operations plans, creation of reporting templates, and tools to support full end to end operations;

  • Managing stakeholder engagement for ALC information program guidance, facilitating discussions on evolving initiatives and operational processes;

  • Responding to business inquiries from health system partners, internal and external to OH, creating reusable inquiry documentation, and keeping documentation updated;

  • Proactively taking a lead role in risk management, data quality improvement and system process reviews, refining and enhancing data collection, reporting and ALC program operational efficiency;

  • Expanding on existing program, data & system knowledge to become a trusted, collaborative ALC subject matter expert;

  • Managing and implementing moderately complex projects of medium to large scope;

  • Performing assignments and special projects in support of departmental objectives, often functioning across disciplines and areas of expertise;

  • Managing assigned staff, including allocation of staff resources, delegating, scheduling and prioritizing of staff workloads in conjunction with manager;

  • Monitoring the deliverables of each team to ensure milestone and on-budget completion;

  • Performing cross-functional and other duties consistent with the job classification, as assigned or requested.

  Education and Experience

  • Bachelor’s degree in a Regulated Health field, Health Informatics, Business Administration, or related discipline, or equivalent experience;

  • A Masters level degree in one of the above disciplines is preferred;

  • Minimum 5 years of experience; including role in information management or experience working in a healthcare setting strongly preferred;

  Knowledge and Skills

  • Experience with national and provincial healthcare administrative and clinical datasets, such as Wait Time Information System (WTIS), CIHI Discharge Abstract Database, National Ambulatory Care Reporting System, Daily Bed Census Summary, is an asset.

  • Ability to work under pressure in a dynamic environment and manage multiple tasks and deadlines required

  • Experience in collecting and documenting information related to operational and performance related reporting

  • Experience collecting and documenting business processes and information flows;

  • Demonstrated knowledge and use of business analysis methodologies and tools;

  • Highly organized with the capacity to prioritize and complete multiple tasks effectively;

  • Familiarity with information issues in the health care sector, with ALC experience (preferred);

  • Strong attention to detail and situational (what if) analysis;

  • Demonstrated ability to interpret and contextualize both quantitative and qualitative information.

  • Ability to communicate effectively with staff, colleagues, management and external healthcare organizations

  • Strong facilitation skills and the ability to lead meetings, being successful in completion of meeting objectives, collaborating with stakeholders with differing perspectives to reach consensus

  • Ability to work well with people from different disciplines with varying degrees of technical experience – often filling the role of negotiator between impacted stakeholders

  • Functions at a high level of autonomy in determining work objectives

  • Comfortable with ambiguity; ability to offer creative solutions to meet stakeholder requirements and needs

  Location: Ontario (currently hybrid; subject to change)

  #LN-AH1

  #LI-Hybrid

  Employment Type:

  Temporary + (Fixed Term) Full time

  Contract Length:

  12 Month(s)

  Salary Band:

  Band 6

  External Application Deadline Date:

  May 22, 2025

  All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

  Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

  Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours.

• About the company

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