• Job Description

  Req#: J235310

  Company :

  Highmark Health

  Job Description :

  JOB SUMMARY

  This job will participate in Security Operations Center activities to include leading assigned shift of dispatchers when supervisor is not present. In addition the incumbent will participate in receiving emergency and non-emergency calls, monitoring and reviewing CCTV system. Assists the Supervisor in handling problems and complaints involving dispatchers.

  ESSENTIAL RESPONSIBILITIES

  • Assist supervisor in leading assigned shift of dipatchers when supervisor not present. Duties shall include answering questions, assigning work, handling complaints involving dispatchers.
  • Monitor and review the CCTV system. Assist in dispatching resources as necessary upon discovering issues via CCTV monitoring. Review video as required.
  • Assist in dispatching calls for service via radio. Maintain two-way radio communications and respond to officer's needs as requested.
  • Monitor and respond to various forms of inbound communications and alarm systems. This includes but is not limited to the radio frequency, telephones, access control system alarms and other outside resources.
  • Other duties as assigned or requested.

  EDUCATION

  Required

  • High School/GED

  Substitutions

  • None

  Preferred

  • Associate's Degree in Criminology

  EXPERIENCE

  Required

  • 5 years Communications and/or Security
  • Act 73 FBI fingerprint background check needed upon hire.

  Preferred

  • 3 years Supervisory/Leadership

  LICENSES OR CERTIFICATIONS

  Required

  • None

  Preferred

  • APCO Certified Public Safety Telecommunicator

  SKILLS

  • Microsoft Office
  • Prioritizing
  • Communication Skills
  • Leading Teams

  Language (Other than English)

  None

  Travel Requirement

  0% - 25%

  PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

  Position Type

  Office-Based

  Teaches / trains others regularly

  Occasionally

  Travel regularly from the office to various work sites or from site-to-site

  Does Not Apply

  Works primarily out-of-the office selling products/services (sales employees)

  Never

  Physical work site required

  Yes

  Lifting: up to 10 pounds

  Constantly

  Lifting: 10 to 25 pounds

  Rarely

  Lifting: 25 to 50 pounds

  Rarely

  Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

  Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

  As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

  Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

  EEO is The Law

  Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

  We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

  For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

  California Consumer Privacy Act Employees, Contractors, and Applicants Notice

• About the company

  A national health and wellness organization as well as the second-largest integrated delivery and financing system in America.

Notice