• Job Description

  Req#: 105075

  End Date

  Friday 22 December 2023

  Salary Range

  £71,825 - £84,500

  
  

  We support agile working – click here for more information on agile working options.

  Agile Working Options

  Hybrid Working

  Job Description Summary

  Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.
  
  We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.

  Job Description

  JOB TITLE: Lead Service Designer - Homes Platform

  SALARY: £71,825 - £84,500

  LOCATION(S): Halifax / London

  HOURS: Full-Time

  WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.

  
  About this opportunity

  We’re looking for someone to lead the way in creating seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.
  
  As a Lead Service Designer, you’ll work within our team of designers, researchers and strategists from diverse backgrounds who work across all areas of the organisation.
  

  You’ll be comfortable in all aspects of service design – from needs definition, journey mapping, blueprinting and storytelling to facilitating workshops and being the subject matter expert in design thinking methods, using evidence to influence internal customers.
  

  You’ll love your craft and enjoy developing others across the business. Whether that’s advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft.

  You’ll also be:

  • Working effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.

  • Facilitating workshops and discussions with internal customers, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.

  • Communicating with colleagues and internal customers to manage expectations and incorporate multiple perspectives when defining solutions.

  • Researching and documenting current - state services and experiences and communicate future -state services.

  • Leading others to make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.

  • Taking ownership for your own and others’ development and help them to succeed through coaching and mentoring.

  • Collaborating closely with other designers, product owners, and engineers.

  • Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

  
  What you'll need

  You’ll be a highly - motivated, proactive and driven approach to achieving individual and collective goals couples with the ability to cultivate an environment that encourages innovation and continuous improvement.
  

  You’ll have strong relationship building skills, who can use empathy to find opportunities to bring people together and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.
  

  Additionally you’ll have a calm and resilient approach when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. ,
  You'll also have:

  • An innovative approach to problem solving, and the skill to bring others on the journey with them and encourage their input.

  • Exceptional communication skills and prowess in effectively communicating ideas, issues, and implications to senior, technical and non - technical audiences.

  • Experience in research methods to inform design choices.

  • Highly experienced in ‘design thinking’ methods and being able to facilitate with confidence

  About working for us

  Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

  
  We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

  
  We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

  
  We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%

  • An annual bonus award, subject to Group performance

  • Share schemes including free shares

  • Benefits you can adapt to your lifestyle, such as discounted shopping

  • 30 days’ holiday, with bank holidays on top

  • A range of wellbeing initiatives and generous parental leave policies

  
  If you’re excited by the thought of becoming part of our team, get in touch.

  We’d love to hear from you!

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• About the company

  For over 250 years we’ve been making a difference to the lives of customers, businesses and communities. Today, we're still driven by our purpose of helping Britain prosper. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.

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