• Job Description

  Req#: R-377633

  About this role:

  The Digital Technology and Innovation group supports the Corporate Strategy, Digital Platform & Innovation Business. Together they work closely to continue evolving Wells Fargo’s digital platforms and enhance integration of the innovation pipeline into our customer-facing capabilities.

  Within DTI, The Digital Platform Engineering team is seeking a Lead Software Engineer to support the Esign and MARS Platform team, part of Enterprise Content Management (ECM) for Digital platform engineering. This role will support the ECM Center of Excellence Delivery teams for layered vendor production installation, administration, and production support; setup, cloud transformation, supporting mainframe apps, and supporting delivery and production for multiple “crown jewel” customer-facing applications.

  
  In this role, you will:

  • Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity especially for our content management platforms.
  • Supports deployments, troubleshooting and activities for Esign, MARS and IRAD suits of application Platform.
  • Ensure all components are functioning consistently through environments defined in the Development Life Cycle
  • Drive solutions to reduce recovery time; contribute by increasing system efficiencies and lowering the human intervention time on related tasks
  • Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the Applications
  • Maintain and guide automation, execution and undertake analysis of results to ensure that software meets or exceeds specified standards and/or client and technical requirements
  • Manage, coordinate, and communicate solutions, and root cause analysis
  • Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.
  • Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes
  • Maintain operational sustainment and risk reduction in the eco-system by aggressively pursuing safety and soundness type of actions not limited to vulnerability remediation, patching, end of life and resiliency scenarios
  • Hands on engagement on Production and BCP support activities for the platform and multiple applications
  • Drive operational management via Critical Incident response, communication and tracking along with root cause identification and remediation
  • Manage and coordinate Production change requests and release management activities as they pertain to the production support domain
  • Provides operational continuity through the development, management, measurement, analysis and reporting of key service-level metrics as required by management
  • Manages continuous services improvements and drives innovation to ensure SLAs and OLAs for the critical business processes, applications and partner interfaces
  • Regularly present Production performance and incident, root cause and preventative actions, and trend analysis to technical and business management teams
  • Maintain and update all Production related documentation as required
  • Ensure effective Production monitoring, alarming and notification response/maintenance
  • Manage multiple concurrent issue resolution work-streams, project deliverables across environments in an agile way with changing priorities
  • Learn quickly as well as train others, to ensure depth of knowledge across the team
  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability.
  • Employ new technologies for key management, build resilient systems, security concepts, microservices based architecture, building Active-Active solutions

  Required Qualifications:

  • 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 5+ years of experience with business continuity planning related to technology infrastructure reliability & resiliency
  • 5 + years of experience with production support & deployment, troubleshooting environments across the entire architecture including applications and infrastructure
  • 5 + years of experience working with an Enterprise Content Management (ECM) or Service Oriented Architecture Enablement or Webservice architecture or REST based design or platform technologies or cloud native tech stack

  Desired Qualifications:

  • Strong written and oral communication skills as well as documentation practice
  • Experience participating in all aspects of the software development life cycle for cloud solutions, including planning, requirements, development, testing, and quality assurance
  • Experience troubleshooting incidents, identify root cause, fix and document problems, and implement preventive measures
  • Experience supporting technical efforts to design, build, and deploy cloud applications at the direction of lead architects, including largescale data processing
  • Familiarity with Enterprise Content Management principles and practices
  • Familiarity with Platform Support of Esign , MARS and IRAD Suits of applications
  • 3+ Years experience in API or Microservices development
  • 4+ years of experience developing or supporting IT Service Management Solutions (ITSM)
  • Ability to lead and manage to production goals, deadlines, and various metrics
  • Ability to identify root-cause issues/improvement opportunities, and design approaches
  • Experience with a customer service mindset and a focus on continuous improvement
  • 4+ years of distributed servers platform experience
  • Experience in Ansible, Prometheus, and Cloud engineering concepts etc.
  • Experience in implementation of security concepts, and cloud native technologies

  Job Expectations:

  • This position is not eligible for work visa sponsorship
  • Available to work in an on-call rotation and off hours as required by the needs of the business

  Pay Range

  $111,100.00 - $237,100.00

  Benefits

  Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

  • 401(k) Plan
  • Paid Time Off
  • Parental Leave
  • Critical Caregiving Leave
  • Discounts and Savings
  • Health Benefits
  • Commuter Benefits
  • Tuition Reimbursement
  • Scholarships for dependent children
  • Adoption Reimbursement

  Posting End Date:

  14 Jul 2024

  *Job posting may come down early due to volume of applicants.

  We Value Diversity

  At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

  Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

  Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

  Applicants with Disabilities

  To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

  Drug and Alcohol Policy

  Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

• About the company

  Wells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco.

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