Atlantis Casino Resort Spa
Lead Spa Concierge
What's your preference?
Job Description
- Req#: 22295
- Schedule services for individuals and large groups using our spa reservations software system.
- Call guests to confirm scheduled services.
- Answer questions about available services.
- Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with the supervisor or manager.
- Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
- Process guest payments for spa services.
- Promote and sell our spa services.
- Previous guest service experience preferred
- Comprehensive benefits (medical, dental, vision, supplemental coverage)
- 401K retirement savings plan + discretionary match
- Education Tuition Reimbursement Program
- Paid Vacation
- Holiday Pay
- Weekly Resort Prizes
- Career Development and Training Workshops
- FREE daily meal
Overview
Come join Team Atlantis! The Spa Concierge Lead will greet guests to a luxurious spa environment, maintains guest and group accounts, assists with facility orientation and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers and tour of spa facilities as needed.
Responsibilities
While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
Qualifications
***Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. ***
Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:
Internal Advancement
About the company
The Atlantis Casino Resort Spa is a hotel and casino located in Reno, Nevada.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.