At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Lead Technology Operations Analyst responsible for supporting a portfolio of diverse application projects, serving as a liaison between application owners and role owners within the Corporate and Investment Banking and Commercial Banking lines of business. The candidate will receive project requests through a work queue in the SIMBA tool. They will initiate information gathering sessions to learn about new applications being introduced into the business. The candidate will then perform role mining, data analysis, and consult with business role owners to determine where new application entitlements should be built into the SIMBA roles. The candidate may also liaise with application form owners to create and or update ART/AIMS forms for provisioning access. Additional projects include partnering with the ASoD team to ensure toxic combinations are identified and remediated within the SIMBA roles and monitoring weekly/monthly reporting to identify and remediate applications that have bypassed the standard SIMBA process. The candidate will assist with creation and maintenance of internal tools used for data mining.

In this role, you will:

Lead or participate in initiatives and projects within technology operations
Guide complex technology projects with broad impact for the business
Act as key participant in the plan development for Technology Operations
Analyze complex technical operations challenges which require in-depth evaluation
Conduct research and create reports and presentations on findings
Lead the development of process and operational improvements
Be the liaison with the onshore team and ensure communication and reporting of delivery from the offshore team
Ensure quality and security of the solutions and address remediation's as needed
Champion continuous improvement, including devising new strategies and new opportunities
Set performance standards for the team and ensure operations achieve or exceed performance metrics
Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
Make decisions based on the understanding of the requirements that influence projects
Lead teams to meet deadlines and drive new initiatives
Review, approve, and implement recommended changes to plans
Collaborate and consult with employees to resolve initiatives and achieve technology directives
Act as a mentor for individuals, serve as a mentor to less experienced staff

Required Qualifications:

5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of Information Security experience
3+ years of Excel
3+ years of Project Management
1+ years of IAM experience (Identity Access Management)

Desired Qualifications:

1+ years of Application Onboarding
Advanced proficiency with Excel and Visio
Advanced communication and execution skills; proficiency with documentation development including creation of process flows and procedures; proficiency with project management/coordination.
Prior experience in Access Provisioning
Knowledge of and experience with Tableau
Knowledge of and experience with Jira
Experience working within Agile Teams
Be detail oriented and demonstrate the ability to switch gears quickly, re-prioritize, and multi-task.

Job Expectations:

This position is not eligible for Visa sponsorship
Relocation assistance is not available for this position

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Lead Technology Operations Analyst

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