The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

LOCATION: Consumer Services (SFV, AV, SCV)

Supervision

Receives supervision from Consumer Services Managers.

Department

SFV - Adult

The Position and Job Summary

Responsible for ensuring delivery of quality information and services in assigned department.

• Train CSCs in reviewing and addressing issues related to documenting the IFSP/IPP, updating the ESR/CDER, delivery of services per the IFSP/IPP, documenting Title 19 Notes, assessing need to implement services and supports, Purchase of Service Requests and managing current authorizations, generic resources, Notice of Proposed Action, residential placement process/living options, and Co-Pay.
• Review NSO trainings information with new hires to assure understanding and development of competency-based skills.
• May require re-training staff on needed areas that will be identified.
• Assist in reviewing and providing feedback on IFSP/IPPs/AR/Triennials/Addendums/IFSP periodic reviews reports.
• Shadows and coaches CSCs in the field when planning and conducting meetings.
• Assist in addressing issues specific to service delivery and program planning including assessing service provision.
• Provide training regarding consultation process and steps when seeking consultation through Exception Staffing, Medical/Clinical/and/or Behavioral consultations.
• Assist in planning meetings with staff and/or vendors as needed.
• May be asked to perform other tasks/ activities to ensure that applicable timelines, quality assurance and customer service goals are met
• May carry a temporary caseload that does not exceed 50% of the average caseload in the department, assignments may be used for training purposes.
• Provide additional support as needed in training staff through the new CSC onboarding process and on new processes implemented by the Center.
• Provide input and feedback on staffs’ progress during the first 6 months of employment to include on performance appraisals regarding employee’s progress to learn the role as a service coordinator and the knowledge and skills that is expected from a new employee to retain during the onboarding and training process.

Employment Standards

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education & Experience

Bachelor’s degree in psychology, social work, sociology, or related human services field and two years of related experience. A Master’s degree in a related subject may be substituted for experience. 5 years of Regional Center experience/Consumer Services Coordinator. professional experience

EMPLOYMENT GUIDELINES :

Knowledge:

Developmental disabilities; Regional center (or related company) practices; Computer usage; Management and supervisory principles and practices.

Skills:

Excellent communication skills; Clear Analysis and communication of complex material; professional Oral and written presentation; Staff development and leadership; Decision making; Time management; Mentorship abilities; Working effectively with diverse groups of people.

Abilities:

Must be able to maintain focus continuous attention to detailed processes as well as fairly routine processes. Enthusiasm for teaching and learning, adaptability, and ability to assess staff’s learning modes. Basic proficiency with PCs (Personal Computers) and basic use of a Windows environment is required. An ability to lead and/or train other associates.

ESSENTIAL REQUIREMENTS:

Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. As a lead, must be comfortable working with a high degree of independence, and be able to provide support and guidance to staff. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable and transportation, or acceptable substitute, required.

NLACRC Offers an Excellent Benefits Package

We offer employees a variety of health and dental plans:

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is non-exempt. Regular Salary: $33.71 - $47.63 USD Hourly, Grade 10.

Base Pay Rate / Salary Range Information

The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.