• Job Description

  Req#: RQ201305

  Type of Requisition:

  Pipeline

  Clearance Level Must Currently Possess:

  None

  Clearance Level Must Be Able to Obtain:

  None

  Public Trust/Other Required:

  Other

  Job Family:

  Training

  Job Qualifications:

  Skills:

  Call Center, Contact Center Operations, Contact Center Services, Customer Support Training, Training

  Certifications:

  None

  Experience:

  8 + years of related experience

  US Citizenship Required:

  No

  Job Description:

  Transform technology into opportunity as a Lead Trainer with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
  
  At GDIT, people are our differentiator. As a Lead Trainer you will help ensure today is safe and tomorrow is smarter. Our work depends on Training Specialist Advisor joining our team to ensure that Contact Center agents are effectively trained in properly responding to the public’s inquiries using provided scripts, the CRM system, Internet searching, and other applicable tools
  
  HOW A TRAINING SPECIALIST ADVISOR WILL MAKE AN IMPACT
  ● Develops, organizes, and conducts training and educational programs for customer personnel
  ● Conduct knowledge-based and operational training targeted at both new hires and established staff. Adapt training as needed to meet the individual needs of trainees.

  ● Support development of training plans and curriculum.

  ● Develop and administer knowledge assessment testing.

  ● Assist with QA monitoring, feedback, and coaching.

  ● Provide reporting on training effectiveness, progress, improvements.

  ● Assist in drafting a monthly action and improvement report that will include recommendations regarding content, QA, CSAT, training, etc.
  
  WHAT YOU’LL NEED TO SUCCEED:
  ● Education: Bachelor of Arts/Bachelor of Science Preferred
  ● Required Experience: 8+ years of related experience
  Minimum Qualifications:

  ● Two or more years experience in a contact center.

  ● Experience in customer service training.

  ● Knowledge of contact center systems, CRM, and performance statistics.
  Additional Information:

  ● Security Clearance Level: Ability to obtain Public Trust
  ● Location: Remote. Some travel may be required.
  
  
  GDIT IS YOUR PLACE:
  ● Full-flex work week to own your priorities at work and at home
  ● 401K with company match
  ● Comprehensive health and wellness packages
  ● Internal mobility team dedicated to helping you own your career
  ● Professional growth opportunities including paid education and certifications
  ● Cutting-edge technology you can learn from
  ● Rest and recharge with paid vacation and holidays

  The likely salary range for this position is $104,179 - $140,949. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

  Scheduled Weekly Hours:

  40

  Travel Required:

  10-25%

  Telecommuting Options:

  Remote

  Work Location:

  Any Location / Remote

  Additional Work Locations:

  Total Rewards at GDIT:

  Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

  We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

  Join our Talent Community to stay up to date on our career opportunities and events at

  gdit.com/tc.

  Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

• About the company

  General Dynamics Mission Systems is a business unit of American defense and aerospace company General Dynamics. General Dynamics Mission Systems integrates secure communication and information systems and technology

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